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Opening for Asst Manager/Manager Consulting
Posted Date: 04 Jul 2008 Resource Type: News/Announcements Category: Jobs & Interviews
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Posted By: Shreshtha Member Level: Diamond
Rating:  Points: 3
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Opening for Asst Manager/Manager Consulting
Client: One of the well reputed International BPO located in Mumbai.
Educational Qualification: Any Graduate
Job Description:
Routine
Work with clients for Scoping and Opportunity Identification exercises to identify areas for transformation & offshoring potential, enhance service delivery and outline areas of potential savings
Conduct scoping, due diligence & studies for Clients.
Key account management and support for existing clients
Will be providing process improvement solutions to clients on the lines of Six Sigma, Lean, and COPC etc.
Working with Transition & Operational teams to communicate Client expectations for service delivery post deal closure.
Accountable for the day to day and periodic process monitoring and measurement
Ensure the accurate replication of all processes
Understand Client requirements for a Project; Execution and implementation
Ensuring compliance of all processes, policies and procedures required for the performance of the job
Create and maintain detailed project plans
End to end project management using DMAIC methodology - Ensure seamless, timely and profitable migration
Completed the process definition and detailed documentation after obtaining client sign-offs
Seek feedback from clients personnel as a method of ensuring continuous improvement and enhancing customer satisfaction.
Understand client requirements and conceptualize solutions to meet them effectively
Identify client business needs and business challenges, forecast requirements, and work on proposals for customized business solutions
Client Interface
Managing Client expectations and building strong relationships
Manage & Follow up on issues that affect customer satisfaction
Interact with clients to understand their requirements and deliver the same effectively
Team Management
Work with a wider team, including Client representatives on a Project, external consultants, etc.
Build effective vertical and horizontal communication channels
Interested candidates can fwd their resume on sharada@ikyaglobal.com
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