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jntu IV Year B.Tech MP II-Semester syllabus for TOTAL QUALITY MANAGEMENT

Posted Date: 20 Aug 2008 Resource Type: Articles/Knowledge Sharing Category: Syllabus

Posted By: sunil Member Level: Diamond
Rating:

Points: 2

TOTAL QUALITY MANAGEMENT
(Elective – IV)
UNIT – I
TQM – overview – History – Stages of Evolution - elements – definitions – continuous
improvement – objectives – internal and external customers.
UNIT – II
Quality standards – Need of stadadisation - Insitutions – bodies of stadadisation,
ISO 9000 series – ISO 14000 series – other contemporary standards.
UNIT – III
Quality measurement systems (QMS) – developing and implementing QMS – non
conformance database.
UNIT - IV
Problem Solving - Problem Solving process – corrective action – order of precedence
– system failure analysis approach – flow chart – fault tree analysis – failure
mode assessment and assignment matrix – organizing failure mode analysis –
pedigree analysis.
UNIT – V
Quality circles – organization – focus team approach – statistical process control –
process chart – Ishikawa diagram – preparing and using control charts.
UNIT VI
Quality Function Development (QFD) – elements of QFD – bench marking – Taguchi
Analysis – loss function - Taguchi design of experiments.
UNIT – VII
Value improvement elements – value improvement assault – supplier teaming.
UNIT – VIII
Six sigma approach – application of six sigma approach to various industrial situations.

TEXT BOOK :
1. Total Quality Management – Joseph and Susan Berk.
2. Quality management by –Howared giltow-TMH

For more details, visit http://jntu.ac.in/dap/syl.html

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