Practical: 02 Hrs.
The teacher shall explain in detail, the gist and techniques involved in the following work units to the
students. The Students should complete practical work based on the following topics. The teacher shall
subsequently formulate the exercises to adjudge the skill sets acquired by the students. These exercises
will be undertaken by the groups of the students of suitable strength.
Work Unit 1- Fundamentals of Communication:
Elements of communication, types of Communication- diagonal, downward, upward, horizontal
communication. Importance of effective communication, manners and etiquettes in communication,
stages of communication, ideation, encoding, transmission, decoding, response, general communication,
technical communication. , barriers to effective communication, Listening skill, speaking skill, Reading
skill, writing skill.
Work Unit 2- Organization and Listening Comprehension in Communication:
Spatial organization, chronological organization, order of increasing and decreasing importance, styles of
communication, accuracy, brevity, clarity, objectivity, impersonal language, professional speaking ability,
listening process, hearing and listening, types of listening- superficial, appreciative, focused, evaluative,
attentive, empathetic. Barriers to listening- physical, psychological, linguistic, cultural. Speech decoding,
oral discourse analysis, effective listening strategies, listening in conversational interaction, listening to
structured talks, pre-listening analysis, predicting, links between different parts of the speech, team
listening, listening and notes taking.
Work Unit 3- Speaking Skills:
The speech process, message, audience, speech style, feedback, conversation and oral skills, fluency and
self expression, body language phonetics and spoken english, speaking techniques, word stress, correct
stress patterns, voice quality, correct tone, types of tones, Job interview, interview process, characteristics,
of the job interview, pre-interview preparation techniques, interview questions and answers, positive
image projection techniques. Group discussion- characteristics, subject knowledge, oral and leadership
skills, team management, strategies, individual contribution. Presentation skills-planning,preparation,
Work Unit 4- Reading and language skills:
The reading process, purpose, different kinds of texts, reference material, scientific and technical texts,
active and passive reading, strategies-vocabulary skills, eye reading and visual perception,, prediction
techniques, scanning skills, distinguishing facts and opinions, drawing inferences and conclusions,
comprehension of technical material- scientific and technical texts, instructions and technical manuals,
graphic information. Note making- tool for study skills, topicalising, organization and sequencing.
Summarizing and paraphrasing.
Work Unit 5 - Referencing and Writing skills:
Methods of referencing, book references, user guides, references for reports, journal references,
magazines and news papers, unpublished sources, internet references, explaining and elucidating.
Writing skills - Sentence structure, sentence coherence, emphasis. Paragraph writing. letter writing skills -
form and structure, style and tone. Inquiry letters, Instruction letters, complaint letters, Routine business
letters, Sales letters.
Work Unit 6 – Reports, Resumes and Job Applications:
Types of reports, information and analytical reports, oral and written reports, formal and non formal
reports, printed forms, letter and memo format, manuscript format, proposals, technical articles, journal
articles and conference papers, review and research articles.
E-mails, Business Memos, Employment Communication- resume design, resume style,
1. ‘Effective Technical Communication’ by M Ashraf Rizvi, Tata McGraw Hill
Publishing Company Ltd.
2. Basic Managerial Skills for all’ E. H. McGrath, Eastern Economy Edition, Prentice
3. ‘Developing Communication Skills’ Krishna Mohan, Meera Banerji, McMillan India
4. ‘Principles and Practice of management’ Dr. P. C. Shejwalkar, Dr. Ghanekar and Dr.
Bhivapathaki, Everest publishing House