Syllabus of University of Pune MBA Semester IV-EMERGING TRENDS IN INFORMATION TECHNOLOGY

404C – EMERGING TRENDS IN INFORMATION TECHNOLOGY

1. Overview of an E – Commerce
Internet, Intranet, Extranet, Definition, Goals of E- Commerce
Difference between E-Commerce and E- Business
Models of E- Commerce
Limitations and Advantages of E-Commerce (4)
2. E-Banking:
Transactions: Inter Banking, Intra Banking, Electronic Payments, (Payment –
Gateway Example)
Securities in E-banking (SSL, Digital Signatures – Examples)
Services Provided: -ATM, Smart Card
99
ECS (Electronic Clearing System) e.g. Telephone, Electricity Bills (8)
3. E- Security
Firewalls, Electronic Market / e- shop
Introduction to security, Types of Securities
Security Tools, Network Security (8)
4. CRM:
Sales, Marketing and Service Management, What is BPO/BCP, Why it is required,
Guidelines, Merits/De-Merits, Call Center – brief perspective technology wise,
Functioning, Ethics, Disaster Recovery Management, Case Study
(8)
5. Content Management and Disseminations:
E-learning – Models WBT, CBT, Virtual Campus, LMS & LCMS, Video
Conferencing, Chatting Bulleting, Building Online Community, Asynchronous/
Synchronous Learning, Case Study (8)
6. E – Logistics:
Logistics & Supplier Chain Management, Warehousing Management,
Transportation/Distribution Management (4)
7. E – Governance:
E –Governance Models: (G2B, G2C, C2G, G2G), Challenges to E – Governance,
Strategies and tactics for implementation of E – Governance
Case Study (8)
8. Knowledge management:
What is KM? (Components and Type of Knowledge), Knowledge Building Models,
KM Cycle & KM architecture, KM tools, KM approaches (6)
9. GIS/GPS:
What is GIS?, Nature of Geographic data, Spatial Objects & Data Models, Getting
map on Computers, GIS standards & Standardization Process of GIS development,
Implementation and Deployment phases (6)

Books Recommended:-
1. Management Information System: Jawadekar
2. Management Information System: Laudon & Laudon
3. The Essential Guide to Knowledge management: Amrit Tiwana
4. The GIS Book: George B. Karte.
5. Internet (Use of Search Engines Google & yahoo etc)
6. E – Commerce: Milind Oka
7. E – Commerce: C.V.S. Murty
8. Fire Wall and Internet Security: William Cheswick, Stevens, Aviel Rubin
9. E-Governance Case Studies – Ashok Agarwal

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