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Syllabus of University of Pune B.Sc.HS Semester V-ACCOMMODATION OPERATIONS – II
Posted Date: 24 Sep 2008 Resource Type: Articles/Knowledge Sharing Category: Syllabus
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Posted By: S.Yamininagarajan Member Level: Diamond
Rating:  Points: 2
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XVI Subject - ACCOMMODATION OPERATIONS – II
XVII Subject Code - 503
Semester - Fifth
Teaching and Examination Scheme
Chapter 1 Interior Decoration 04 04
1.1 Importance & Definition
1.2 Principles of Design
1.3 Elements of Design – Line/ Form/ Color / Texture
Chapter 2 Refurbishing & Redecoration 04 04
2.1 Definition
2.2 Factors
2.3 Snagging list
Chapter 3 Gardening & Horticultural 04 04
aspects in Housekeeping
Chapter 4 Budget & Budgetary Control 06 08
4.1 Definition, Concept & importance
4.2 Types of Budgets – operating & capital
4.3 Housekeeping Room Cost
Chapter 5 Purchasing System 02 04
5.1 Identification & selection of supplier
5.2 Purchase procedure – Purchase order, receiving,
storage & issuing
5.3 Concept of ROL, bin card & other records maintain
for purchasing
SECTION - II
Chapter 1 Night Audit 04 06
1.1 Concept of Night Audit and Role of Night
Auditor
1.2 Night Auditors Report
1.3 Auditing Process(in brief)
Chapter 2 Sales Techniques 02 04
2.1 Various Sales Tools
2.2 Role of Front Office Personnel in maximising occupancy
2.3 Overbooking, Repeat guests, Return Reservations.
2.4 Offering Alternatives and Suggestive Selling
2.5 Business related Marketing Techniques
Chapter 3 Establishing Room Rates 02 02
( Rule of Thumb Approach, Hubbart’s Formula)
Chapter 4 Forecasting Room Availability 04 04
4.1 Useful forecasting Data
4.2 Room Availability Forecast
4.3 Forecast forms [sample]
XXXVIII. Note : Glossary of Terms
Students should be familiar with the glossary of
terms pertaining to above mentioned topics
Practicals – Section I :
1. Basic layout of a Guest Room.
2. Formats of purchase records such as purchase order, bin card, requisition slip etc.
3. Colour Wheel
4. Calculation of staff requirement for house keeping department for 5 star hotels.
5. Calculation of staff requirement for house keeping department for 3 star hotels.
6. Preparing duty rota for supervisory staff.
7. Preparing duty rota for GRA & Public Area attendance.
8. Daily & monthly consumption sheet.
Reference -Section I :
1. Professionals Housekeeper – Georgina Tucker Schneider, Mary Scoviak
2. Professional Management of H.K. Operations – Matt. A. Casado (Wiley)
Practicals – Section II :
1 Up-selling
2 Suggestive Selling
3 Formats of Night audit process
4 Preparing Forecast sheets-week
5 Preparing Forecast sheets-month
6 Overbooking
7 Increasing Repeat Guests
8 Encouraging Return reservation
Reference Books – Section II :
1 Hotel front Office Training Manual. -Sudhir Andrews
2 Principles of Hotel Front Office Operations -sue Baker, P. Bradley, J. Huyton
3 Hotel Front Office Bruce Braham
4 Managing Front Office Operations- Michael Kasavana, Charles Steadmon
5 Checkin Checkout - Jerome Vallen
6 The Hotel Receptionist- Grace Paige, Jane Paige
7 Front Office Procedures and Management - Peter Abbott
8 Front Office operations/Accommodations Operations-Colin Dix
9 Hotel reception- Paul White and Helen
10 Front Office Operation and Administration(Dennis Foster)
For more details, visit http://www.unipune.ernet.in/stud_info/Syllabi/Syllabus_2008.html
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