Syllabus of University of Pune PGDCA Semester I-Soft Skills

Soft Skills [103]
Objectives :
1) Reading Skills, Notes taking, Information seeking methods, Report writing,
Preparing Presentations, Task Planning, Organizing and Execution
2) Self Development, Interpersonal Skills, Problem Solving, decision Making,
Conflict Resolution and Task Completion
3) Learning techniques, Study habits
4) Time matrix, meditation and Yoga, SWOT analysis, Goal setting, Interview
techniques, leadership styles, conflict resolution strategies, group discussion
5) Communication methods, Presentation methods, selection of Aids
6) Time management, stress management, principles of body language, selfmotivation,
human psychology, leadership principles.

1
Effective Communication In Business
Importance and benefits of effective communication
Components of communication
The concepts and problems of communication
Non-verbal communication
Writing Skills
Writing Different Types of Letters
Using Microsoft Word
Preparing effective resume
Writing reports
Presentation Skills
Preparing presentations
Using Microsoft PowerPoint for presentations
Listening Skills
i. Listening Skills
1. Recognize why listening is important
2. Understand how listening is beneficial
3. Increase productivity by listening
4. Avoid common misconceptions about listening
5. Understand the difference between hearing and listening
ii. Analyzing Your Listening Skills
1. Understand the need for the listening process
2. Identify the different types of listening
3. Use critical listening skills
4. Eliminate personal filters when listening
5. Take effective notes
iii. Listening to Improve Communication
1. Understand the importance of responding to a speaker
2. Provide effective feedback
3. Ask the speaker appropriate questions
4. Interpret a speaker's body language
5. Use your body language appropriately
iv. Addressing Listening Problems
1. Recognize different listening problems
2. Listen with an open mind
3. Resist distractions while listening
4. Avoid complacent listening
5. Improve your understanding of a message
Communication Skills
i. Communicating with Supervisors
1. Identify the types of ineffective supervisors
2. Interact with an ineffective supervisor
3. Select the guidelines for promoting an idea to a supervisor
4. Identify the steps necessary to prepare for negotiating a
raise with a supervisor
5. Negotiate a raise with a supervisor
ii. Communicating with Colleagues and Subordinates
1. Choose the guidelines for communicating with colleagues
2. Identify the proper way to respond to a colleague's idea
3. Take the appropriate steps to apologize to a subordinate
4. Follow the process for dismissing a subordinate
5. Use the appropriate tactics to refuse a subordinate's
request
iii. Communicating with Customers and Vendors
1. Identify the correct process for responding to
customer complaints
2. Respond to a customer's complaint
3. Identify the proper way to reject a vendor's contract
without rejecting the vendor
4. List the steps for effectively complaining to a vendor
in the correct order
5. Effectively complain to a vendor
Emotional Intelligence
I. Emotional Intelligence and You
1. Identify reasons Emotional Intelligence is important
in the workplace
2. Identify strengths of Emotionally Intelligent team
leaders and managers
3. Apply the LISTEN process in a work environment
II. Emotional Intelligence and Teams
1. Identify different types of intelligence
2. Identify ways to solve internal problems
3. Apply the LISTEN process in a team setting
III. Emotional Intelligence and Employees
1. Identify different management styles
2. Identify pitfalls of management
3. Identify steps of the LISTEN process
4. Use the LISTEN process to integrate yourself with a
new group of employees
5. Identify ways to create employee loyalty
Interview Techniques
Preparing for an interview
Presenting yourself
Facing the interview panel

List of Practicals :
Use Microsoft Word/Open Office Word for letter writing
Use Microsoft Word/ Open Office Word for Mail merge
Use Microsoft Word/ Open Office Word for project documentation inserting indexes
and table of contents
Use Microsoft Excel/ Open Office Spread sheet for preparing tables and charts
Use Microsoft Excel/ Open Office Spread Sheet for graphs
Use Microsoft PowerPoint / Open Office Presentation for preparing presentations
At least one class of yoga (Overcoming Stress)
Mock interviews
Group discussions
Using Proper body language
Learning Resources :

7. Books :

1 Jeanne. E.O Human learning Prentice Hall, New
jersey
2 Kenneth a kiewra Nelson
F. Dubois
Learning to learn Allyn and Bacon
3 E.H. Megrath Basic managerial skills
for all
Prentice hall of India
Ltd.
4 P.D. Kulkarni &B.B.
Sharama
Independent study
techniques
T.T.T.I.Chandigarh
5 Trevor L. Young The handbook of project
management
Kogan page
6 Michael Davies Trainer’s GuideProject
management
Kogan page
7 Elizabeth Hierney 101 ways to better
communication
Kogan Page

Syllabus of University of Pune PGDCA Semester I-Soft Skills

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