Measure of Protection of interests of the service Provider for Consumer Protection Act (CPA) in Hospitals
a) Group Medical Indemnity Insurance Scheme to be introduced for all medical personnel. This will economize on expenditure incurred by the Legal Department in contesting consumer cases.
b) Periodic medical and death audits and quality control checks to streamline existing practice and point out any deficiencies or inadequacies in service.
c) Periodical in house staff training and C.M.E. Programmes to be conducted for updating knowledge and keeping in touch with current International practice and protocols.
d) Medical audits takes into account mortality, morbidity, complications and level of patient’s satisfaction will help in eliminating the grey areas of deficiency in service and provide remedial measures for the same.
Measure of Protection of Consumer interest for Consumer Protection Act (CPA) in Hospitals
a) Transparency in maintenance of Hospital records and vital patient data.
b) Ready availability of patients and hospital records.
c) Periodic interaction between Hospital Administration, Medical Professional and patients to evolve a consensus so as to keep Consumer’s complaints at a minimum
Conclusion for Consumer Protection Act (CPA) in Hospitals
It would be prudent to mention that transparency in clinical practice as well as standardization of medical protocols and regular patient-doctor interaction will evolve a bringing about a good Consumer-Doctor relationship.
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