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What Does Your Employer Expect: The Seven Secrets to Hospitality Success
Posted Date: 05 Jan 2008 Resource Type: Articles/Knowledge Sharing Category: Entertainments
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Posted By: Anitha Manoj Member Level: Gold
Rating:  Points: 5
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Whether you're just starting out in the hospitality industry, or you've been a part of it for a few years, have you ever thought about what your employer expects from you? You expect that paycheck every Friday but, in return, what does your employer expect?
1. Dependability
Dependability means being on the job when you're scheduled to be. It means going to work even when it's raining and you'd rather stay in bed. Dependability shows itself in many ways in food and other hospitality services.
If you aren't there, doing what's expected, one of your co-workers has to pick up the slack and your manager makes a mental note that you seem to miss an awful lot of Mondays. Ever wonder why you can't keep a job?
2. Cooperation
Ever see a busy restaurant kitchen on a Sunday night? It may look like chaos, but each member of that kitchen team is working with other teammates to plate those specials as quickly as possible.
Working in housekeeping? Two can change a bed much faster than one. Two can clean a room faster than one. The key is to work together. Divide up the jobs as you move from room to room to keep yourself fresh and make sure you're doing your fair share. Employers don't want to hire new people. It's expensive, so that'd rather have a good team in place - one that knows the importance of cooperation.
3. Initiative
It's probably something you don't think about much, but have you ever volunteered for a job no one else wanted to do? Have you ever worked an extra shift when your department was short staffed?
Employers love employees who show initiative - who pitch in to get the job done. These are the men and women who get noticed. These are the people moving up the ladder.
4. Willingness to Learn
The more you learn about your job, the more valuable you become as an employee. Think about it. If you're the only one who knows how to jiggle the thingie to get the furnace to click on, you're ESSENTIAL to that business - at least on cold days.
You don't have to wait to be asked, either. Show interest in your work. Ask questions. Note how things work, who manages whom and what the basic rules and regs are. Learn all you can about your job and you'll be the ideal candidate when a management position opens up.
5. Career-Mindedness
The labor force in hospitality services tends to move around a lot. Each year, 20% (one in five) workers switch jobs. Part of this is due to the fact that there are more jobs than employees. Work-related conflicts, a better benefits package or just a desire to see what Bora Bora is like are all reasons employees move on.
This isn't always a bad thing. If you're offered a better job at the restaurant two towns over, of course you're going to take it. That's one way to move up the ladder. But, if you've had five restaurant jobs in the past 12 months, it says to an employer that you haven't found your direction yet.
6. Honesty
Now, when most people hear 'honesty' they think 'don't steal.' That's the most obvious use of the word in the service industries. So, if you find a diamond ring while cleaning a room, return it to your manager. Never touch a guest's belongings. Never take something that doesn't belong to you. Those are all pretty obvious examples of honesty on the job.
But what about this - you're paid to work eight hours a day, five days a week. But out of every day, you goof around with friends, hide from your floor manager or simply work at a slower pace than you could. Is this being honest with your employer?
No way. If you're being paid to work, do your job. And if there is no work, ask your supervisor how you can help out. Doing less than your best every day is being dishonest - dishonest to your employer and dishonest to your co-workers who have to work extra hard to cover for you. Not. fair. Not honest. Not one of the keys to service job success.
7. Attitude, Attitude, Attitude
Okay, that's the only one thing but it's so important it deserves special mention - three times. Hospitality and service industries are selling dreams - dreams of beautiful vacations, a luxurious day at the spa or a special dinner for a special anniversary.
If you come along, looking glum, shuffling your feet, eyes to the ground, you are not contributing to the dreams of your employer's guests.
You ARE the company in many cases. Guests don't know the corporate president at HQ in Chicago. They don't know the third line cook in the kitchen. They know you! And if your attitude is anything less than positive and upbeat, well, you're not really giving it all you've got.
Attitude, honesty, dependability, cooperation, initiative, a career versus a job, and a willingness to learn. Employees who bring these work traits to the job every day succeed. Those that don't move from job to job hoping against hope to find what they're looking for.
Learn the seven secrets to hospitality service success and put them to use everyday on the job. It won't take long for you to get noticed. Even better, it won't take long before you're climbing the ladder to career success.
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