Syllabus for M.B.A Progamme
FROM THE BATCH 2009-2010 ONWARDS
MGT 301 (3 Credits)
TOTAL QUALITY MANAGEMENT
Objective:
## To Familiarize the students to the Philosophy and Role of TQM in Revitalizing the
Organisation.
## To Enable them to Acquire Requisite Diagnostic Skills and understand the Use of the
Tools ( Hard and Soft ) of TQM
Contents:
## An Overview and Role of TQM
· Classical Definitions of Quality
· Bhagawan Baba’s Definition of Quality
· Product Satisfaction & Product Dis-satisfaction
## Trends in Change Management and role of TQM.
## Philosophical Approaches to TQM.
· Eastern & Western Approaches
· Bhagawan Baba’s Teachings
## Methodological Approaches to TQM
· Deming
· Juran
· Crosby
· Others
## Tools of TQM – Diagnostics.
· 7 Tools of Analysis - old and new
· Cybernetic Analysis
## Overview of Other Developments in TQM.
· QFD
· ISO , CMM
· Benchmarking
· Six Sigma
## Leadership requirements for TQM
## Integration & Implementation of TQM in Organizations.
## Application of TQM.
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MGT 301 (Contd….)
## Video tapes on TQM
## Case Studies & Exercises.
Suggested Readings:
1. Besterfield, Mary Besterfield-Sacre , Total Quality Management, Pearson
Education(Singapore), Indian Branch 2002
2. Samuel K Ho K Ho Samuel, TQM: an integrated approach, New Delhi Crest
Publishing House 2002
3. T R Natarajan, Edwina Pio Natarajan T R Pio Edwina Quality samurai: designed
pathways for TQM implementation Delhi Macmillan India 1999
4. Armstrong, M., “A Handbook of Management Techniques”, Kogan Page Ltd., London.
5. Bhagawan’s Discourses on TQM, (unpublished notes).
6. Bleeke, J., & Ernst, D., “Collaborating to Compete”, John Wiley, New Delhi.
7. Davidow, W., & Malone, M., “The Virtual Corporation”, Happer Collins, New York.
8. Feigenbaum, Total Quality Control, McGraw Hill, New York.
9. Juran, Quality Planning and Analysis, Tata McGraw Hill, New Delhi.
10. Readings from World Executive Digest and Management Review.
11. Day Ronald, QFD – Linking a Company with its Customers, TMH.
12. Crosby , Quality is Free.
13. David Garvin, Handbook of Quality.
14. Bogan E. Chirstopher & English J. Michael, Benchmarking for Best Practices, McGraw
Hill, 1994.
15. Rao Ashok, Et.Al., TQM – A Cross Functional Approach, John Wiley & Sons, 1996.
16. Robert Hiebler, Thomas B. Kelly, Charles Ketteman, Best Practices – Buiding your
Business with customer-focused solutions, Arthur Anderson, 1999.
17. James R. Evans, James W. Dean Jr., Total Quality - Management, Organization and
Strategy, Thomson South Western, 2003.
18. Subburaj Ramasami, Total Quality Management, Tata McGraw Hill, 2005.
19. R.P. Mohanty & R.R. Lakhe, TQM in the Service Sector, Jaico Publishing House,
2006.
20. Amit Singh Sisodiya, Six Sigma – Concepts and Cases, The ICFAI University, 2004.
21. R.S. Chalapathi, Developing 6 Sigma competencies – Delivering World-class
Services, Excel Books, 2002.
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