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Review: Poor customer service at AVM Jewellers

Business Directory: , Tuticorin
Product Availability:
Staff Courteousy:
Parking Space:
Value for Money:

Good: nothing good
Bad: everything bad.
Recommend: Not sure
Review By:
Name: jeyanthi   
Member Level: Bronze
Review Date: 14 Apr 2010
Points for Review: 15  (Rs: 8)

Read 1 reviews by jeyanthi

, Tuticorin Review

I am from Tuticorin and living in Australia for the last ten years. Recently we have noticed some jewellery we bought from AVM jewellers, 15 years back turned black. We were surprised to see the gold like that and rushed to AVM JEWELLERS and showed that to the owner expecting, he will feel sorry for that. Unfortunately some thing reverse happened to what i expected. That person(OWNER) didnt agree to do anything to fix the problem, instead started shouting. We were talking to him with too much patience and mentioned, because of the problem with the gold ,replace that with a good one with same weight. Then he started literally shouting (he was the OWNER NOT AN EMPLOYEE) and said every day I am getting atleast two customers like that and how will I replace to everybody. we were shocked with his reply.He didnt feel shame to tell that his gold is not good . He said he will not be able to do anything, and asked us to approach his own brother for the settlement. Then we approached his own brother, he was still more rude than his brother. He agreed to take the jewellery for almost half the market price. we came out.
In my life this is the worst customer service I have ever seen. Then I have enquired about them and found, they get money cheating people from some oil mills, hospital ,jewellery and real estate. This is my short stay in Tuticorin for only one week so I couldnt do anything else. But I found this website and wanted to leave the feedback so that it will reach atleast some customers. I will be happy to aware atleast some customers.

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