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Review: Poor Service at Lakme Beauty Salon, Velachery


Business Directory: , Chennai
Ambience:
Cleanliness:
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Service:
Value for Money:

Good:
Bad: Service in all terms is bad
Recommend: Not sure
Review By:
Name: Rosie   
Member Level: Bronze
Review Date: 26 Jul 2010
Points for Review: 15  (Rs: 8)

Read 1 reviews by Rosie


, Chennai Review


I was a regular customer to Lakme Velacherry, Chennai right from the Franchise start date... They were quite good, initially but off late every thing hsa become so bad... the cleaniness, the hygeine factor, the staff, the facility....

I visited for a root touch up. The staff I had the booking left early because of emergency, so they called and asked whether it is ok to get the service done by a male hair stylist. I agreed and went there... He searched for my hair colour for 30 min, yet he couldnt find but lied to me thats my regular one... then after the wait period he washed my hair and applied the conditioner and went to attend another customer. Another male stylist washed my hair and commanded the pedicure person (she is a new staff) to dry & blow. When I refused to get my hair done with the pedicure staff, he started drying my hair but was so rough in handling... when I couldnt withstand any more I stopped him and walked off.... The manager (in spite of me being regular) charged fully, did not offer to complete the service and had taken no steps...

This is my todays rating on the Lakme, Velacherry salon
1. Inadequate facilities, the pedicure wash tub cant be closed, only one hair wash basin, at least 3 of 4 visits ACs wont work
2. Every time (I used to visit them every month) you step in, youd find some old staff missing and the remaining staff struggle to manage their time, try to please the customers & the management - result theyd be missing in your next visit..
3. The used pedicure instruments / combs are not sterilized any more
4. and still only reason for me to visit that place was some good staff and now with this harassment, Id not step in Velacherry Lakme any more...

I had complained to Lakme, chennai and if this is not addressed, Ill not step in any other Lakme as well...

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