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Review: Bad experience at Sakthi Hotels


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Good:
Bad: Curt staff, cleanliness is poor
Recommend: Not sure
Review By:
Name: Arunkumar   
Member Level: Bronze
Review Date: 10 Sep 2009
Points for Review: 30  (Rs: 15)

Read 1 reviews by Arunkumar


, Pollachi Review


We planned to trek at Toplsip for two days, (Aug 15th and 16th) but got accomodation only for one day. We had booked a room at Sakthi Hotels for one night as we intended to go to Parambikulam the next morning. After having booked the room a month and more in advance and repeated confirmations, when we arrived after a full days trek at 7:30 p.m. in the evening, we were told that the room we booked is not available and that we could take a room in the higher end category. There was no apology or remorse as the receptionist had given the room to someone else and expected us to shift over.

So, we told him that we were there only for a short stay and would not want to shift rooms. On entry, we found the bathrooms stinking. We had to call the room service, ask them to clean it up. Then, there was no hot water. With all the leech and tick bites, it was really horrible to find such bad service at a deluxe room which offered us the quality of an ordinary room. Then, the receptionist calls us one hour after we checked in and asks us to shift to another room. We were stunned at the low levels of hospitality displayed by the staff. The next morning, waiting for breakfast at the restaurant, we had one of the staff throwing books and shouting at another staff. To top this all, when we took the car out, we found that someone had broken the windshield wiper despite the car having been parked in the parking lot inside the hotel.

We had stayed on our previous visits to Topslip and Parambikulam at the hotel before. But, our experience this time was very bad and we do not intend to stay in this hotel in future.

(By the way, I enter "No" for recommending to friends, to find the answer "Not sure" shown.)

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