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Review: Money != Service

Business Directory: , New Delhi
Courteousness of Staff:
Parking Facility:
Value for Money:

Good: beautiful sight, good gym
Bad: service,reception.staff,
Recommend: No
Review By:
Name: Manish Jain   
Member Level: Gold
Review Date: 19 Oct 2009
Points for Review: 40  (Rs: 20)

Read 30 reviews by Manish Jain

, New Delhi Review

Hotel Imperials name is always taken along with some of the good and hotels that resides in INDIA. It is also the synomym for luxurios and comdortable rooms, fast service , accurate service and with a graceful attitude of the staff members and hotel management.

BUt i am very sorry to say that the things that you will think to get in Hotel Imperial or any of its chained hotel will not be available here.The customers came here for a luxurious weekend or for a holiday or for some business related work and everybody thinks of getting a good response from the staff members and a kind helpful hotel management but nothing is available out here.The customers were truly in for a rude shock.

You certainly do not expect this in a five star hotel. The hotel did not provide hair conditioner as part of the bathroom amenities and when the customers called up the housekeeping they were told that the shampoo provided by the hotel was a “two in one”! Maybe its recession time and one should get used to such tricks but we have never faced such a silly issue in other hotels including far off Taj properties in South India.

Similarly they did not get the room cleaned in the evening service as a result of which the mineral water was not replenished. However when they asked the housekeeping later in the night to send us the complimentary water they said that it will be charged. Again, I find it a trivial issue. Why bother about INR 100-150 when the customer is paying INR 12,000 per night. Besides, they were asking only what was a part of the evening service. In all, it left a bitter taste.

The staff in general were rude and the concierge service was quiet poor - when we asked about flight confirmation, they did not bother to confirm for us and in addition provided wrong information regarding events in the city.

On a positive note, the hotel itself is beautful. The rooms are large and comfortable. The pool is the most impressive weve come across - its huge with a great area for sunbathing. There is also a good gym available.

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