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Diploma in call centre management (dccm)

Posted By: Subbu    Member Level: Diamond     Posted Date: 05 Nov 2009  

Training Center Tcil - it
Course Name Diploma in call centre management (dccm)
Category General
Fees
Duration
Location Trissur, Kerala

INTRODUCTION TO CALL CENTRE
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CALL CENTRE TERMINOLOGY
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TESTING SERVICES
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LANGUAGE ANALYSIS
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FAMILIARITY WITH US/UK/AUSTRALIAN CULTURE
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TRAINING PRONUNCIATION POWER
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BUSINESS ENGLISH
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ACCENT ADOPTION
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BASIC TELEPHONE ETIQUETTES
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CUSTOMER SERVICES
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MANAGING DIFFICULT CUSTOMERS
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SITUATIONAL MANAGEMENT
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REBUTTALS
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COLD CALLING AND TELE MARKETING TECHNIQUES
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PERSUASION TECHNIQUE
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STRESS MANAGEMENT
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ASSERTIVENESS SKILLS
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TEAM BUILDING
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REPORTING & MIS
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MOCK CALLING AND ROLE PLAYS
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ACCENT NEUTRALIZATION


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