Overview
BPO or Business Process Outsourcing is a booming industry. Ever since the advent of the BPO business in India, lakhs of young men and women have got the opportunity to work in the IT sector for a rewarding career. Many, on the strength of their abilities and knowledge have even gone abroad to countries like the United States. India is the leading country in the BPO business and is likely to stay ahead of others for years to come because of a number of natural advantages. The course is a very useful one in landing you a job in the growing BPO industry. By business process outsourcing we understand the sourcing out of a certain task to third party service providers located mostly in India, China, Russia, Mexico, etc.
Eligibility and course duration
Pass in 10+2 in any of the streams with at least 50% aggregate marks with English as compulsory subject.
Duration of the course is one year.
More about the course
The diploma program helps you build up your knowledge and expertise in the BPO business. You learn what is outsourcing and what constitutes a BPO business. You get to understand back office and front office outsourcing. With respect to back office outsourcing you get to learn about business functions such as billing and purchasing. For front office, you will be learning about tech support, customer support and marketing techniques. The various tasks that you get to do in this industry are data entry, data management, customer care, quality assurance, quality control, accounting support, payment processing, trouble shooting and a host of other activities. Telephonic conversations with clients and customers and resolving their issues are the highlights of a BPO job. Among other things, the course helps you develop your skills in communication, computing, transcription techniques, English and soft skills.
Job opportunities
The BPO industry provides for numerous jobs in the various call centres and BPO offices spread across the country. Also known as offshore outsourcing, as most businesses in the BPO sector come from the western countries, one gets to deal with customers located abroad. In a BPO business you could get into customer care, technical support, accounting, marketing, inbound and outbound sales, market research and so on. The opportunities for career growth in the sector are very high. There are opportunities to go abroad. You can go for higher education like MBAs and postgraduate diploma programs.
Diploma Business Process Outsourcing, Finance & Accounting Admissions for 2024 - 2025 Academic Year
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