The candidate should handle phone calls and make appointments from customers for servicing, check emails, assist with service advises, attend admin duties, set up site, maintenance and general work flow. The candidate should be able to create, maintain and update spreadsheets to provide data to call center staff.
The candidates learn the history, basics and concepts of the call centre industry, work culture, customer handling skills, English grammar. Terminology used in industry, handling complaints, eligibility, recruitment and training of agent. The course includes housekeeping, maintenance, customer relationship, stress, anger, abuse management, focus on result, marketing and interviewing skills. The syllabus also covers listening, telephone, computer and operational skills. Word processing, MS word, Ms Excel, database, PowerPoint, internet, safety precautions and call centre equipment, maintenance of points and connections of equipment are included in training. The candidates will get opportunities to work and grow to international standards.
Requirements for the Certificate Course: The candidates should have passed 10 +2 examination.
There are ample and excellent opportunities for call centre assistants to work in top companies,BPO sectors, telecom industry, hospitality and banking, Insurance companies, hotel and resorts, healthcare and medical sectors, human resource, goods and merchandising, building and constructions, computer and information technology fields.
The candidate should have pleasing attitude, be polite, have patience and good listening skills, enthusiastic, outgoing, with high level customer service. The aspiring candidate should possess excellent oral and written communication skills and have strong organization skills. The job also requires multitasking efficiency and proficiency in data entry, be flexible and work at high stressful situations. The candidate should maintain a positive attitude and should have strong desire for personal and professional growth.
The candidate must also have basic math skills, have attention for details and should be customer focusing and service oriented.
Call Centre Assistant Admissions for 2020 - 2021 Academic Year
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