In recent years, because of increase in personal wealth and increasing consumerism, the retail store business is seeing markedly improved business. There are small stores and there are larger ones. There are the super and the hyper markets. Even with the rising presence of online stores, the traditional brick and mortar stores are still going strong and doing brisk business. This can be judged from the fact that huge investments can still be seen being poured into such retail stores. The retail store business thus provides for numerous job opportunities in the field of retail operations as well as management. Even though it is not entirely essential to obtain a certification to work in this field, as one can learn on the job itself; a certification course anyway helps in jumpstarting your career.
A mere class 10th or high school pass will do for most certification courses. The duration of the courses may range, say 2-4 months.
More about the course
A certificate program in retail operation is especially useful in grooming you for a job in retail. It helps you in learning everything concerning retail; from product inventory to customer service. You learn how the day to day operations in a store are to be carefully planned and executed. You learn about designing the store, the display panels, product display, handling cash, carrying out transactions with customers, managing the junior staff, preventing shop lifting and so on. You are also trained on aspects such as store design and aesthetics, as it is instrumental in bringing footfalls to a store. Considering that online retail has caused a serious challenge to retail operations in stores, leading even to closure in many cases, it is superior customer service provided by the staff in such stores that can help them beat off the completion from online retail. So customer service is one big aspect that is given increased focus in any such course.
The course helps you in getting a job in any of the retail stores or chain in a supervisory role. With improved skills in handling customers and in managing a store, you are given increased preference over others with no such certifications. In a big retail store like the hyper markets, you could be into anything; say handling financial transactions, looking after maintenance or the aesthetics part, setting up the display merchandise, handling customer complaints and so on.
Certification Store Operation Management Admissions for 2021 - 2022 Academic Year
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