Whenever we purchase a product or when we use a service and we have complaints in that, we write letters to the customer service of that company. Be it a manufacturing company or a mobile service company, all the companies have a customer service department which solves the problem of the customers.
35, xxx St.,
Chennai - 600012
Nov 12, 2009
XXX Pvt. Ltd.,
Mumbai - 56
Dear Sir or Madam:
I recently purchased your XXX brand of washing machine from yoave ur Chennai dealer. In your recent advertisement in TV and newspapers, I saw that, installation charges are free. But on installation, I was charged Rs. 1500 and was told that, that particular offer is not for Chennai. Kindly clarify the same and I would also like to know whether I will get a refund of the amount that I have paid for installation, if I am eligible for that offer.
I have purchased so many products for my household of your XXX brand. Hope my doubt will be clarified as early as possible and a proper advertisement be made for the benefit of all your customers.