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This experience would not count in the IT industry as this is not relevant to their job profile. Some of my suggestions how you could get into an IT industry are as follows:-
Do some external certification. For this you will have to study and take training.
You can do Masters and then get into a company .You can prefer this if you don't have any financial burden.
You can take up a CDAC diploma in one of the different fields like system Programming, Linux, embedded system, VLSI etc. But for this you will have to give an entrance exam and into a good institution like CDAC Pune or CDAC Bangalore where they have Campus placements.
There are Technical support in MNC which make Tech support employees eligible to give IJP (Internal job Posting) in the software department of the same company. This would be the best option that you can choose.