New initiatives taken by Indian RailwaysAlthough we always criticize Indian Railways for not maintaining punctuality and for its dismal quality of food and other facilities, very slowly the Railways are trying to improve. Recently Indian Railways have started various new facilities, which, I think, Members are required to know for their convenience. Some of these initiatives are:-
(a) IRCTC's PoS machines with a pre-loaded menu: IRCTC has introduced point of sale (PoS) machine with a pre-loaded menu in twenty-five trains during the current year. This service is to ensure that passengers don't have to pay extra for a meal during the journey.
(b) Grievance redressal mechanism: In respect of redressal mechanism, Indian Railways have shown massive improvement. Passenger's complaints via Twitter, Facebook are being taken care of immediately.
(c) Vikalp Scheme for waitlisted passengers: IRCTC has also introduced the Vikalp scheme in order to help the waitlisted passengers. With this scheme, IRCTC offers an option to provide confirmed seats in an alternate train to waitlisted passengers.
(d) E-wheelchair service: In order to make train travel convenient for senior citizens, differently abled people and injured people, Indian Railways have come up with the e-wheelchair facility.
(e) E-bedroll: Indian Railways have also introduced e-bedroll facility through which the passengers can book a bedroll kit on payment basis. The kit can be booked through www.irctctourism.com. The passengers can take these bedrolls at the end of the journey.
Indian Railways have introduced some more novel schemes in major stations and in some important trains. Passengers must be aware of these new facilities to avail these benefits for their own convenience.