Rules cannot be different when the purpose is uniformRules are flouted everywhere. There are many who do not follow the rules and there were many threads posted on the topic. Punishment must be there for the rule breakers and then only things can change. I am not going into that but describing something which must be taken care of to make things easier for the common man. Different organizations have different rules and procedures for certain tasks, but if the organizations provide the same services to its customers there must be uniformity in the procedure.
Take the example of submission of Form 15 G/H in the banks in case of maintaining a term deposit with them. A leading nationalized bank does not accept the forms if the depositor doesn't mention her/his e-mail address there. It applies to everyone irrespective of ages and when the senior citizens complain about this unnatural practice the officials say either to open an e-mail address or to provide the e-mail address of near and dear ones. Other nationalized banks are not rigid and they gladly accept the forms without an e-mail address. The form 15 G/H itself varies to some extent depending on the banks and a few of them use a two-page form but a few others use a single page form. When the purpose is uniform, why this discrepancy in rules? On seeing this harassment, I asked a top official of the branch about it and he said there is a circular where everybody has to mention the e-mail address in the form. When told to show the circular, he declined and said it is not for the public. Strange things do happen in this country!