Knowledge is power.
But to be good to others, help others when they are in need and try helping people who are in problems to the maximum possible extent, I think we need not require any order. But to help somebody we can't steal from somebody. I have seen many people who will come out with some or the other excuse to avoid helping others. Such people may say such words only.
But when we ask somebody to do some illegal things they can say they have no orders for doing that. Within the limits of law and order to be human definitely, no order is required from government or anybody else.
K Mohan @ Moga
'Idhuvum Kadandhu Pogum "
Even this challenging situation would ease
In the past, I read the news that a boy going on a bike had an accident near the UP border and both the police of Delhi and UP denied to lodge a complaint and didn't take the responsibility of that boy who immediately wanted the medical treatment and ultimately died on the spot. Had they helped this boy on a humanitarian basis he might have been saved.
Especially the government employees do have such attitude. They don't even bothered to help the people saying that it's not their work and they don't know who's going to help them. Many times we face such problems in the government offices. They should understand that helping people will always give them blessings it's not going to harm them.
" The two most important days in your life are the day when you are born and the day you find out why? "
– Mark Twain
I believe in a positive attitude. I like those who criticize me.
There are certain officials vested with certain discretionary powers. So they can do something based on the situation and necessity using their discretion.
Usually the last person in the queue feel disappointed when the counter window is closed on time. He may request or 'humane' consideration. But as there will be many like him, the servant at the counter cannot show any lenience. This same person wild shouts if the person comes one minute late. So these are all relative.
What every employee can practice is to be civil, polite and decent in responding with even negative answers. The employee has to show empathy and should do the maximum he can without violating norms. Sometimes strictness and discipline may appear as rudeness to many. The customer also has to have empathy and understanding.
There are a lot many people working in government offices who work sincerely, with empathy and with maximum and extra efficiency sacrificing their own personal life too. This Corona situation you can see many such.