Indeed, a wise man would definitely use gentle words in meaningful context. Sometimes, it's not at all possible to be gentle and soft and we are impelled to use strong words to make an emphasis over a particular point or context. Usage of strong language in the right direction without abusing or provoking the person is a master talent. Communication is a skill which has to be mastered with time and practice. We have to understand before we speak. That is why, it's often said that think before you speak up. Think atleast for 2 seconds and response in an spontaneous manner. There are many people who are shy, reticient and many are with deformities and hence there are people who make fun of these kind of people and mock them. There are some people who encourage and support and have an positive opinion about these kind of people. It's very wrong to make fun of people. In life, 1% is the situation or the circumstance but 99% is the people's reactions depending upon the circumstances. This is very deep quotation. People have to be positive towards the circumstances or any problem because very often many people get mistaken that whatever consequences they are facing is because of the problem. But, on a broader perspective we come to an understanding that the problem is not the problem. The main problem is the people's reactions which if pessimistic can arise many more problem but if the reaction is positive then people can get saved from many unwanted problems.
If you don't stand for something, you'll fall for anything.