Do not pay toll fee if the FASTag scanner is not working.This information is meant for all vehicle owners who have a FASTag with sufficient cash balance in it. The Government has made it mandatory for all the four-wheelers to have a FASTag to pay at toll gates. When a vehicle passes through a toll gate, the scanner automatically scans the FASTag stuck to the front glass and the amount is deducted from the tag account and the vehicle is allowed through the gate. The tollgate operators sometimes say that the scanner is not working and insisting on the vehicle owners to pay the toll fee in cash. The malfunctioning of the scanner may be true or not.
The Ministry of Transport in its notification clarified that the vehicle owner with a functioning FASTag need not pay if the scanner is not functioning. The tollgate operators at some places are insisting on the vehicle owners to pay in cash as the scanner is not functioning. This is a new scam they are adopting. Beware of such people as the amount will be deducted by scanning and you will also pay cash in such cases. Only after crossing the gate, you come to know that money is deducted from your acoount and also you paid cash. Beware of this scam.