Thoughts exchanged is knowledge gained.
The change should come from the people. Nobody should expect any concession for them. If any person is trying to influence an officer, the officer should give a compliant and the person who is trying to influence him is to be punished. But the officer can't do it as the pressure comes from MPs and MLAs and other people in power.
I think changing this system is very difficult.
The change should start from the people. Nobody should expect anything out of turn and they should be united in complaining about the erring officers. It is like telling a cat and the question is that who will bell the cat.
"Life is easier when you enjoy what you do"
Knowledge is power.