In each month's list of eligible payees, there will be members who will not figure in that list, irrespective of what is the payment level that has been set, and it has nothing whatsoever to do with any technical issues.
Check out the opening text in the Help Topic on payments which states, "When your cash credits reach a certain level, you are eligible to receive payments from us. This level is set by the Webmasters every month and can vary slightly depending on various factors." One major factor is the revenue earned by the site. Now, from this revenue, there are things like paying for server maintenance, updating technical features, etc. Hence, on a month to month basis, there will be fewer or more members to whom payment can be issued.
To give you an idea, I have put together the data on the number of members who were eligible in the last six months-
December 2020 – 24
November 2020 – 19
October 2020 – 26
September 2020 – 25
August 2020 – 28
July 2020 - 27
If you see the above data, generally the case seems to be that more 20 to 25 members do receive payment, which is really good! Coming to the month of January 2021, there are 17 eligible members. It is possible that with some members earning more through greater contributions, and winning awards as well, some other members have to miss out on getting a payment based on what was allotted as per the site's earnings for January. I feel for you and know it's a huge disappointment. Don't be disheartened at losing out, though. It is what it is and your earnings will get carried forward to the next month. So put your best foot forward and you will be in the list of February's eligible payees, for sure. Keep it as a goal and work towards achieving it.
When you make a commitment, you create hope. When you keep a commitment you create trust! ~ John C. Maxwell
How can you be eligible for payment? Your balance is only Rs. 324/- You need to make it 600 or more to be eligible for payment. You were paid Rs. 300/- as initial payment. For subsequent payments, you need to have a minimum balance of Rs. 600/-
You are also not eligible. You have only Rs. 558/- in your account balance. You require Rs.600/- to be eligible.
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Even this challenging situation would ease