Digital technologies are helping the customers to a good extentThere are some Govt/Public Sector departments which are slowly adopting the digital techniques and methods for customer satisfaction and providing better services. I want to share one development in this regard that I have experienced a few days back. I have an annuity insurance policy in LIC on which I get every month some annuity amount for my monthly expenses. Every year in the month of February I have to get an 'Alive certificate' from the bank manager here and scan and send that by email to the concerned LIC office. Till last year, I was not getting an acknowledgement for that and used to telephone there about it and they would tell whether they have received it and processed for update in my profile. It was an inconvenient thing for me to do so. But to my surprise, this time, I got an email from them which seems to be system generated where they have acknowledged as well as thanked me for sending the same. So, I was naturally happy to note that. I think digital technology is helping us to a good extent. Have you got any such pleasant experience?