Not only excessive criticism, but our negligence and indifference will break the hearts of others.We need pure heart and empathy if we are to be able to listen to someone and be patient with his words in his own way. Some do not speak to satisfy or entertain their listeners. Some others do it in order to forget something unpleasant.
There are many people who, along with others, recover their balance when their balance goes wrong. It is our duty to encourage them, not to give grades to their performance as such. Even if we are good listeners, or consider them in a minimum itself, their mental state will become positive and prolong their life.