Does enquiries over the phone turn out to be a mere formality?These days, there is much bad news coming from our relatives or friends after hearing which we feel very sad but it is such a situation that we are not able to help them. In this situation, the only possible option we have is to console them by making a call. But again, no one knows how many people are calling the same person and the person might become more upset and sometimes may not like to reply to calls or messages. Does making a call and enquiring about their well-being turn out to be a mere formality because we not in a position to help them in any other way? By talking over the phone or by sending a message, are we really able to alleviate the grief of the people or does it escalate their grief?