I also feel that my wife is correct in her approach. She will go back to the person after he gets cool down and explains to him the mistake done by him and how he might have done it. She explains the facts and asks the other person not to get into an angry mood easily. She had a very good name in our relative circle and both my sons go to her for many issues.
I agree with the author that for our mood the other person is responsible. I say why he should shout. When somebody is shouting why should I be silent? But that will increase the enmity and we will have more foes than friends.
"Life is easier when you enjoy what you do"
We should control our anger and especially, our tongue because tongue makes people enemies.
K Mohan @ Moga
'Idhuvum Kadandhu Pogum "
Even this challenging situation would ease