The author is right. When we able to read others mind, can automatically touch the heart of others. When we work in a department we can assess the need of our manager or others in practical experience and if we do accordingly our satisfaction increased over their satisfaction. The same has happened in Akbar's courtyard. Birbal a Minister under him was functioning as a prime minister to the King. Other ministers got envy on Birbal. One day in the absence of Birbal they asked the king in what way Birbal is superior over them. King kept silent and told after some minutes that the reply for that would be given on the next day. When the court got dispersed on that day, the king gave Birbal a work in the next morning before coming to courtyard. Next day, in the courtyard everybody assembled and during the discussion with other ministers a sound was heard on the outside of the palace. King asked one minister to check the reason for that sound. He went outside and told it was bell sound out of the bullock carts going on the road. Again the king sent another minister to get full information, he went and replied that the sound came from the bell of bullock carts going on the road towards godown. At that time Birbal entering into the palace and the King asked him to stop there and look after the reason for the sound from outside. Without going back Birbal replied the king,'Sir, this is out of the bell of bullocks tied in the carts as 24 carts going to godown loading with grains.' The king told the ministers raised query on the previous day that the preference given to Birbal is because of this attitude, that is preparing himself that I could ask him, by reading my views'.
This was told in Management science also as the expected qualification of a subordinate. My professor told this story and told in the last, 'It happened in those days, now the management expects from a subordinate to 'do what I say and not to concentrate on other things'