Digitization has made the Nationalized Bank more service efficient.On the TV screen, on the one hand, the image of non-cooperation with the customer in government agencies, on the other hand, the best customer service in the shiny offices of private companies with the same customer, advertisements once attracted everyone's attention. But today that picture has changed a lot, now thanks to digitalization, customers are getting better-automated service. Especially in government banks, all kinds of facilities are available there and at home also.
The reason behind this, I think, is not the competition or emotional change of the staff workers, but digital technology. What do you think? Share, please.