Pl make it easy to contact customer service people at all timesThere are so many banks and financial services companies. There are even corporates but the customer service numbers start with 1800 and offer a rather combursome way to access services. Press 1 or 2 and so on. Very few institutions provide direct numbers.
This should change immediately. Airtel and other big names and and all banks need to provide direct cell numbers of contact officials round the clock. The senior citizens are put to tremendous difficulty with the 1800 facility. Please keep it simple and direct. Pl do provide some training to a good number of people and run a call center kind of service with direct cell phone numbers of contact officials.