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  • Category: Miscellaneous

    We need professional services in smaller towns as well

    Am now in Chennai. In the house where I stay, there is a washing machine some sixteen years old. It was not working.This house belongs to a near relative of mine.

    Enter Urban Clap. I was told that the services of this agency, an online booking medium is fabulous. So, this fellow who is no stranger to the particular house called up and asked for a photo of the interiors of the particular washing machine, carefully noting every single detail of the problem causing the repair.

    The service mechanic came with the particular spare part, and did the job in minutes. In the smaller town of Sholinghur, some 105 kilometres from the metropolis of Chennai, there are no such services. We always have to depend on local guys who service a much larger area of upto fifty kilometers as the number of people who own washing machines is far less and aggregates to a large number only if the other outer areas are included.

    Some smart entrepreneurs should spring up in smaller cities. They could start an app and enroll a number of fellows like the motor mechanic, the carpenters, the electrician and plumber, the AC mechanic and those who repair all the other electronic goods.

    There is this huge gap that needs to be exploited.
  • #778990
    Like urban Clap, there are some other agencies also which have an expert technical team of people capable of repairing fridge, washing machine, AC, cooler, microwave, etc. These people are very quick in fault finding and repairing the gadgets. There is a good work volume also for them in some medium populated cities and big cities. Unfortunately these agencies thrive on the principle of high work volume and avoid small towns for their operations.
    Nowadays even in small towns or villages people are using a number of gadgets depending on their financial conditions but when they have some breakdown in these gadgets they have to depend on the local technician who is generally working solo and may not have a varied experience.
    So this gap is there and reputed tecnical teams would not be available in such places. From a business perspective these experts would only operate in areas where turnover is more.

    Knowledge is power.

  • #778995
    People in smaller towns and villages will also attend such services. Standard companies like Whirlpool and LG have servicing agents even in small towns also and when we take annual maintenance contract, they will send their mechanics for repair. We have a washing machine in our village and we take an annual maintenance contract and the mechanic will reach immediately from the nearby city and do the required work.
    My experience with Urban Clap in Hyderabad is something different. We have booked their services for our bathroom cleaning and the person who came for cleaning did a very bad job. The money we have paid is also not less we paid almost fifteen hundred rupees for two bathrooms. In my opinion, the quality of the work depends more on the individual who is attending the work than on the app through which you are looking for a service. There is a need for technicians who can deliver best possible services to the customers.

    drrao
    always confident

  • #778997
    Can we look at the other side, Sivakumar? How many people will be having washing machines or such electronic products in smaller towns or villages? And of them how many will require the assistance of a mechanic and how often? Suggestions are fine and positive, but don't you think we need to be practical? A person living in a city may have more accessibility to such services and as you move towards townships and villages, the availability may be less. But that is part of the game. No one would start a business unless he is sure of profits.

    Talking about skilled personals like carpenter, electrician etc., I doubt whether they would be ready on call even in cities. They do work in their own time and convenience, I believe.

    Any explanation?

    'Educating the mind without educating the heart is no education at all'.
    -Aristotle

  • #779003
    In big cities we have both the options. We can call a reputed agency as well as an individual mechanic. In our area some individual mechanics are very good in their work and can cover a variety of gadgets. They charge less than the reputed or branded ones.
    There is one more problem that we encounter while getting our gadgets repaired. That is the availability and genuineness of the spare parts or assemblies used during repair work. It is not possible to distinguish them especially by the normal people like us. So there is a good margin in their prices and we have to pay whatever the mechanic demands.
    In small areas also the company hired mechanics are also attending for repair. Only thing is that they may take time in reaching there as they would try to take up it during their vacant time.

    Thoughts exchanged is knowledge gained.


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