These kind of subjects are always relative and the perspective always depends on expectations and dreams vs ground reality.
Hence we may not be able to exactly quantify or specify and mark the borderline. But how we now infer is from the comparison of the system and the minimum and maximum working hours, the scheduling of shifts, the assignment of tasks etc. in comparison with other established sectors .
When IT sector became the Sunshine Sector in the start of nineties, there was a heavy, immediate and steady demand for workers in that sector. So the employers absolutely in the private sector and under multinational corporates started paying remuneration which was unimaginable or unheard of in those days in other traditional sectors. Even the freshest of fresh candidates started getting sums heir parents were not even anywhere near after putting up decades of service. This started an avalanche towards the IT sector and its ancillary or auxiliary sectors.
As a consequence and as a way to attract new generation some other sectors where there are multinational players and large corporates also started imitating the IT sector in payment and work ethics.
As it is normal slowly the IT sector started showing its vulnerabilities with obsolescence, fatigue and demand supply mismatch and became an employer's control field. Instead of reducing payments a one stretch, they started giving more work and more tasks. The employees had to confirm as they still have job and the good payment. So they did not mind the long hours of work. In fact most of them enjoyed the more than two years of work at home and were real loyalists of their sector.
Then started the issues. Most of these employees who were unmarried and in early twenties in the nineties and two thousand early years, started having family, children etc. and were moving towards their forties. Slowly the fact stuck o them. They are no longer wanted and started feeling the pinch of stagnant pay, stagnant career growth and sort of sandwiching and squeeze pushing.
Unfortunately all these happened due to absence of trade unions in those sectors. The employers deliberately kept the employees in isolated virtual space without allowing them to know what their colleagues got. A sort of selfishness and jealousy was generated among them just to ward of forming union and camaraderie.
Now the employees suffer the result of their own Karma. The do not listen to their parents and elders . Govt is not able to take any measures as they are also under external and internal pressure from corporates and multinational business monopolies.
(There is a recent YouTube video by Retired Justice Kemal Pasha on this related matter. You may visit YouTube channel The Prime Witness and search for Justice Kemal Pasha latest. It is in Malayalam)
Just as there comes correction in stock market, there will come automatic correction in IT and other similar neo sectors sooner or later. Till then we may have to hear stories of likes of Anna.