Aegis Limited requires Associate (Non Technical) in Mumbai & Mumbai Suburbs

Employer: Aegis Limited

Address: Above Datamatics Financial Ltd, 1St floor,Plot No. B/5, Near MIDC Police Station Mumbai, Andheri East

Email: careers.mumbai@in.aegisglobal.com

URL:http://www.aegisglobal.com

Phone: Harshad Bandekar: 9820 693662 / 9820819139

Skills:

Experience: 0 - 5 Years

Education: Any Graduate/Any specialization or PG not required

Job Location: Mumbai, Mumbai Suburbs   (View Jobs in Mumbai,   Jobs in Mumbai Suburbs)


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Aegis Limited requires Associate (Non Technical) in Mumbai & Mumbai Suburbs

Skills Set: Excellent communication skills in English & Hindi. Ability to probe and customer service orientation. Proficiency in speaking. (Knowledge of Any regional language would be an advantage). Fresher & experienced both can apply. Minimum Qualification 12th Pass. Street smart candidates preferred. Ready to work in 24x7 work environment

Job Profile: Answer calls and respond to customer requests. Place customer orders in the CRM. Provide customers with product and service information. Transfer customer calls to appropriate staff and Identify, research, and resolve customer issues using the knowledgebase. Follow-up on customer inquires not immediately resolved and Complete call logs and reports. Research misapplied payments, Recognize, document and alert the supervisor of trends in customer calls. Recommend process improvements and Other duties as assigned

About Employer

Aegis is a global leader in business process outsourcing (BPO) and has over two decades of leadership in customer lifecycle management. Built on the mantra of personalized solutions and the co-creation of value, Aegis is one of the fastest growing BPO companies in the world.





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