IT Helpdesk Coordinator

Employer: Aevus Global It Solutions

Address: Aevus Global It Solutions #13, MKR Plaza, Indira Gandhi Circle, J.P Nagar 1st Phase Bangalore,Karnataka,INDIA 560078

Email: career@aevustechnologies.com

URL: http://www.aevustechnologies.com

Phone: 9743036075

Skills:

Experience: 0 - 4 Years

Education: UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization

Job Location: Baddi, Bengaluru/Bangalore, Chennai, Delhi/NCR, Hyderabad / Secunderabad, Mumbai, Pune, Trivandrum   (View Jobs in Baddi,   Jobs in Bengaluru/Bangalore,   Jobs in Chennai,   Jobs in Delhi/NCR,   Jobs in Hyderabad / Secunderabad,   Jobs in Mumbai,   Jobs in Pune,   Jobs in Trivandrum)


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IT Helpdesk Coordinator

Coordinator will act as the single point of contact to the customer/users for all IT related requirements.
Coordinator will be responsible logging calls onto the CA Unicentre tool.
For providing first level support on Desktops & peripheral.
Help users troubleshooting on Applications and Operating Systems.
Log all the calls, assign it to engineers, track it till closure, and update the user
Escalate as per the escalation chart, follow up with vendor. eg: UK Help desk/Client etc

About Employer

Aevus is a fast growing information technology company that had spread its needs of varied set of clients. The company is managed by a group of professionals who have wide expertise in various areas of business.





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