Associate, Client Servicing

Employer: cactus Communications Pvt. Ltd.

Address:

Email: http://www.cactusglobal.com

URL:http://www.cactusglobal.com

Phone:

Skills: Responding to client queries, sending quotations, job confirmations and completed jobs accurately and efficiently,

Experience: 0 - 2 Years

Education: Bachelors/Masters Degree in any field or an MBA in Marketing

Job Location: Mumbai Suburbs   (View Jobs in Mumbai Suburbs)


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Associate, Client Servicing

* As Associate, Client Servicing you will be an integral part of the 7-member client servicing team at Cactus
* You will work closely with the editing, payments and marketing teams acting as a link between all three and the client
* The role requires you have an in depth understanding of our service such that you can advise clients, respond to their queries and enhance over all service experience for your clients
* You will be solely responsible for business and clients from certain market(s) and will interact over email (and phone if required) with international clients
* The role requires you to multi task while balancing several priorities and points of views simultaneously. You will need to negotiate with managing editors regarding jobs deadlines such that you create an impeccable service experience for the client
* Once settled with your every day tasks you will have tremendous scope to identify and drive high impact initiatives for the organization and innovation
* Responding to client queries, sending quotations, job confirmations and completed jobs accurately and efficiently
* Communicating effectively with international clients over email and (if required) over the telephone
* Coordinating with the editing, payments and marketing teams within the organization on a daily basis
* Negotiating with the managing editors of the editing team in order to provide the best possible service experience to clients
* Gathering and analysing data, identifing trends and provide inputs for the marketing team
Bachelors/Masters Degree in any field or an MBA in Marketing

-Excellent spoken English, interpersonal skills and verbal communication skills

-Excellent written English (especially email writing skills)

-Comfortable with multi-tasking

-Comfortable with working on the computer

-Good negotiation, organization skills

-Ability to work under pressure



About Employer

We are Cactus Communications, a company dedicated to providing high-quality written English solutions to clients worldwide. We began operations in April 2002 with a team of five, providing editing services; we are now a team of 140+, and our services span editing, transcription, education, research, and content development. To know more about us, please visit our website: www.cactusglobal.com





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