Trainee / Executive - Operations

Employer: IMImobile

Address: IMI Mobile, Plot No. 770,Road No. 44 Adjacent to the State Art Gallery, Jubilee Hills, Hyderabad - 500033



Skills: One year of experience in Telecom VAS company as an operations executive

Experience: 0-1 years


Job Location: Hyderabad/Secunderabad   (View Jobs in Hyderabad/Secunderabad)

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Trainee / Executive - Operations

- Provide technical and Operational support adhering to Voice Services (including quality response/resolution time criteria)
- Coordinating with Development team during the escalations to resolve the issues on urgent priority
- Assisting resolution of technical issues faced by subscribers. Provide timely communication to Portal Managers and Account managers with 100% documentation on all there solutions
- 100%adherence to support processes.

The list includes:
o Turn Around Time
o Review of pending works owned on a Daily basis so as to make them close to zero
o Review of owned incidents that are completed and need to be closed. Number of owned items that are open should be close to zero. Follow-up with Portal Managers proactively on the solutions provided
o Review customer feedback with a view to improving and enhancing support and product quality
- Perform basic level of troubleshooting for resolving customer issues
- Replicate, test and resolve incidents that were logged by customers
- Ensure preventive maintenance for services as per the preventive maintenance schedule suggested by the team heads
- Coordinate with cross function team to launch product/services
- Conduct preliminary testing of the product/services
- Tracking of product performance & Data analysis

Desired Profile :
- One year of experience in Telecom VAS company as an operations executive
- Knowledge telecom protocols
- Knowledge on operating systems and networks
- Basic knowledge on database queries and back up process
- Knowledge of .NET, C and C++ programming languages
- Knowledge of different national languages is must

About Employer

IMImobile is a leading provider of carrier-grade messaging platforms and gateways, content management systems, and voice platforms through managed services. Services provided by these platforms include interactive portals, community and user generated content applications, caller ring back tone, and video streaming. IMImobile delivers managed VAS/content platforms and aggregates content for operators and portals; manages the delivery of content for content partners; and manages mobile campaigns for media, advertising and enterprise customers. The customers include operators such as Airtel, Vodafone Essar and Maxis, enterprise and portal customers such as Yahoo!, Google and Reuters, content partners such as Sony, Disney and Universal. IMImobile is a fast-growing global company with 300 employees worldwide, operations in 51 countries supporting 202 operator deployments and over 400 content partners. IMImobile's differentiation comes from its unique combination of content management, operational model, business model and wholly-owned technology; to achieve a quality and breadth of solution, cost effective software-as-a-service delivery model, and high service level availability unmatched in the industry.

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