Quality Analyst

Employer: Ecomzera Online Services Pvt. Ltd.

Address: Ecomzera Online Services Pvt. Ltd., 5-10-188/2, 203, Summit Hillfort Road, Near Adarsh Nagar, Hyderabad – 500 004

Email: careers@ecomzera.com

URL:www.ecomzera.com

Phone:

Skills: Good communication and presentation skills, Understand, analyze any customer issue or concern, Team-oriented & Self-motivated, Good understanding of the KPIs, Process Improvement knowledge/analytical skills preferred, Open to work in Shifts

Experience: 1 - 2 years

Education: Any Graduate

Job Location: Hyderabad   (View Jobs in Hyderabad)


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Quality Analyst

Ecomzera Online services requires Quality Analyst

* Doing quality scores for different processes
* Report feedback to managers and individual agents
* Improving knowledge base through documentation
* Suggesting / Conducting retraining as required
* Assist Team Leader in mentoring the team members

About Employer

Ecomzera is a Hyderabad based world class online service provider company in India established in the year 2005.





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