2012 The Global Open University, Nagaland Politics B.B.A. Global open University BBA 1st year Paper of Business Communication Question paper
jan, 2012
Duration: 2 Hours
Course: Bachelor of Business Administration
Year: First Year
Paper Name: Business Communication
ATTEMPT ALL THE BELOW MENTIONED QUESTIONS:
1) The channel of communication made
by the top management is known as
a. Authentic control
b. Informal channel
c. Formal channel
d. Real channel
2) 'Grapevine' is the name given to which
of following communication channels?
1. Formal communication
2. Extra-ordinary communication
3. Two-way communication
4. Informal communication
3) Which of the following statements
regarding informal communication
channel is not true?
a. It results out of social interaction between
people at work place
b. It is generally faster than the formal
communication channel
c. It has orderly arrangement for
transmission of information
d. It leads to generation of rumours
4) Which of the following is not a type of
Grapevine?
1. Single strand
2. Double strand
3. Gossip
4. Cluster
5) In the gossip network of informal
communication channel, the individual
communicates to others
a. On one to one basis
b. On random basis
c. On non-selection basis
d. Only if he trusts them
6) In cluster network of informwal
communication, a person communicates
to others
a. On random basis
b. On selective basis (only to those whom he
trusts)
c. On probability basis
d. All of the above
7) In which kind of informal
communication network the individual
communicates only to those whom he
trusts?
a. Single strand
b. Gossip
c. Cluster
d. Probability
8) Semantic barrier in communication
network
a. Lack of availability of communication
network
b. Compklexity of organisation structure
c. Linguistic capacity of the persons involved
d. Faulty translation of words
9) The barrier which arises in the
communication channel due to linguistic
capacity of the parties is known as
a. Semantic barrier
b. Linguistic barrier
c. Symbolic barrier
d. Mental barrier
10) In an organization, upward
communication flows
a. From ground floor to top floor
b. From subordinate to superior
c. From superior to subordinate
d. From one department to another
11) The communication channel of an
informal organization is called
a. Span of communication
b. Grapevine
c. Espirit de corps
d. Scalar chain
12) Which of the following is not correct
in respect of informal communication
channel?
a. it is faster than formal communication
channel
b. It creates rumours
c. It does not flow in a particular direction
d. The origin of the informal communication
is outside the organization
13) Which of the following is an
organization barrier to communication?
a. Authority of status levels
b. Levels of specialization
c. Different goals
d. All of the above
14 ) 'Direction' is a wider term and which
includes also
a. Organisation
b. Delegation
c. Leadership
d. Contingency
15) The organisation chart showsa.
The division of work only
b. The division of departments only
c. The relationship between the superiors and
subordinates
d. All of the above
16) Which of the following statement is
true?
a. Job specification relates to minimum
acceptable human qualities necessary to
perform a job properly
b. Job analysis is a systematic and scientific
process of examining a job with a view to
identify its component parts- tasks,
process, operations and responsibilities
involved in its performance and
responsibilties involved in its performance
and circumstance in which it is performed
c. Recruitment, with the assessment of
managerial, manpower needs having done,
recruitment is the next step in the staffing
process
d. . All of these
17) Which of the following is not a
barrier to communication
1. Perception
2. Noise
3. Distrust
4. Affection
18) Communication between the
manager and the employees is known is
a. Interscalar
b. Extra organisational
c. Intra scalar
d. Crose wise
19) Under which method of filing le5ers
are kept standing?
a. Vertical
b. Horizontal
c. Box
d. Pigeon Hole
20) Which of the following statement is
correct?
a. Communication is the process of
transmitting and receiving ideas accurately
b. Communication provides for a feed back
mechanism
c. Communication aims at achieving the
objectives of organisation by creating right
type of responses
d. All of these
21) According to Peter F.Drucket, the
fundamentals of communication area.
Communication is perception
b. Communication is expectation
c. Communication is maker demands
d. All of these
22) Which of the following statement are
true?
1.Communication is effective when
people perceive the things objectively.
2. Communication makes a demand on
the recipient to do something or to
believe something
3.Communication in modern organization
have become important because of
several reasons.
Communication is related with emtions
and experience of the people while
information is rational and non-emotional
a. 1,2 and 3
b. 2 and 3
c. 1,2,3 and 4
d. Only 4
23) Which of the following is/are
component of communication process?
a. Encoding
b. Medium channel
c. Decoding
d. None of these
24) The organisation may choose from
the following sources of recruitment-
1. Person introduced and recommended
by present or former employee
2. Employment exchanges and guidance
bureaus
3. Open advertisement
4.Labour contractors
5.Gate hiring of unskilled employee
6. Education, technical and professional,
instituions
7. Deputation
8. Management consultancy firm
9. Union Public Service Commission
10. Ex-servicemen
a. 1,2,3,6,7,8,9 and 10
b. 2,3,4 and 5
c. 1,2,3,4 and7
d. All of these
25) Job analysis is fundamental to the
preparation of specifications for
recruitment, selection placement,
training and guidance of
a. Employee
b. Manager
c. Director
d. Company
26) Human Relations consistsa.
Motivation
b. Morale
c. Communication
d. All of these
27) The Human resource system covers
under training and developmenta.
Job design and evaluation
b. Recruit and select
c. Train and Develop
d. All of these
28) Types of Interview includesa.
PaDerned Interview
b. Non-directive Interview
c. Stress Interview
d. All of the above
29) Which of the following is/are not a
type of interview?
a. Panel Interview
b. Interview Rating Form
c. Depth Interview
d. Productive Interview
30) Which of the following are the
internal sources of recruitment?
a. Promotion
b. Transfer
c. Trainees
d. All of these
31) Internal sources of recruitment
involvesa.
Internal Advisement
b. Extension of service
c. Lent services
d. All of these
32) This is the mechanism by which the
system controls its own operation. The
reference is to
a. Input
b. Output
c. Processing
d. Feedback
33) Which of the following are important
examples of inter-personal barriers to
communication?
i. Positional
ii. Perceptual
iii. Transmissional
iv. Cultural
a. i & iii
b. i,ii, & iii
c. i,ii,iii & iv
d. ii & iv
34) It is a systematised cyclic pa5ern of
communication,. The statement refers to
a. Formal Information system
b. Informal Information system
c. Management Information system
d. None of the above
35) It is a systematised cyclis pa5ern of
communication. The statement refers to
a. Formal Information System
b. Informal Information System
c. Management Information System
d. None of the above
36) The important elements of the
Universal communication Model are:
i. Sender
ii. Receiver
iii. Encoding
iv. Channel
a. i,iv
b. i,ii,iii
c. i,iii,iv
d. i,ii,iii,iv
37) Match the following
1. Upward communication
2. Downward communication
3.Grapevine
4.Horizontal communication
(i) Discussion, Meetings
(ii) Reprots and Grievances
(iii) Instructions, circulars
(iv) Gossip
The Correct Code is:
a. 1(i), 2(ii), 3(iii),4(iv)
b. 1(i),2(ii),3(iii),4(i)
c. 1(ii),2(iii),3(iv),4(i)
d. 1(iii0,2(ii),3(i),4(iv)
38) Simon observes that serious
blockades may occur ar three levels of
communication. which of the following is
not one of them?
a. Initation
b. Transmission
c. Reception
d. Noise
39) Which of the following is not
important hindrance to effective
communication?
a. Language difficulties
b. Status distance
c. Resistance to change
d. Employee's relationship with the
Management
40) Communication can be
a. Oral only
b. WriDen Only
c. Oral as well as wriDen
d. None of the above
41) Communication in an Organisation
flows
a. From top to bottom
b. From bottom to top
c. Both ways
d. None of the above
42) Upward communication flows
a. From top to bottom
b. From bottom to top
c. Both ways
d. None of the above
43) Communication can be
a. Upward
b. Downward
c. Sideward
d. All of the above types
44) Communication in an organisation:
a. Have no effect on the individual in the
organisation
b. Act as behaviour initiating stimuli
c. Prevent effective action in organisation
d. All of the above
45) Which type of communication helps
to pool lower level delegations, thereby
setting the senior levels free from too
many routine references?
a. Horizontal Communication
b. From up-downward Communication
c. From down upward Communication
d. Cross-wise Communication
46) Which of the following considered to
be a systematised cyclic pa5ern of
communication
a. Formal Information system
b. Informal Information System
c. Management Information system
d. All of the above
47) Informal Communication also known
as
a. Grapevine
b. Cross-wise Communication
c. Zig-zag Communication
d. Lateral Communication
48) Which of the following is not correct
about the essential features of the
internal communication process in an
organisation?
a. Communication involves shared meaning
b. Communication involves people
c. Communication is symbolic
d. Communication requires instruments like
radio, telephone or television etc.
49) Oral communication in an
Organisation are
a. Formal Communication
b. Informal Communication
c. Discretionary Communication
d. All of the above
50) Wages are paid for the use of
a. Capital
b. Labour
c. Land
d. None of the above
51) Communication is possible in any
organisation
1. Only internally
2. Only externally
3. Both of the above
4. None of the above
52) Communication problem is more
complicated in
a. A small business
b. A medium type business
c. A big business
d. None of the above
53) Communication gap is undersirable if
a. It is too Comparatively less
b. It is too much
c. Both of the above
d. None of the above
54) Communication gap may be minised
through
a. Formal Communication only
b. Informal Communication only
c. Informal Communication along with formal
communication
d. None of the above
55) Confirmation of communication is
a. Necessary
b. Nor necessary
c. Voluntary
d. All of the above
56) Informal Communication system is
also known as Grape Wine
Communication because
a. It functions smoothly
b. It grows like a grape
c. Both of the above
d. None of the above
57) Informal Communication
a. Is direct and oral
b. Is written
c. Scalar chain is adopted
d. All of the above
58) There are many communication
barrier which
a. Comes from the side of executives
b. Comes from the side of personnels
c. Both of the above
d. None of the above
59) The calculation of expected outcomes
is intended to help the manager
a. Identify problems
b. Identify solutions
c. Evaluate solutions
d. All of the above
60) Which of the following is considered
to be a systematised cyclic pa5ern of
communication
a. Formal Information system
b. Informal Information System
c. Management Information System
d. All of the above
61) Informal Communication also known
as
a. Grapevine
b. Cross-wise Communication
c. Zig-zag Communication
d. Lateral Communication
62) Which of the following is not correct
about the essential features of the
internal communication process in an
organisation?
a. Communication involves shared meaning
b. Communication involves people
c. Communication is symbolic
d. Communication requires instruments like
radio'telephone or television etc
63) Oral Communication in an
organisation are:
a. Formal Communication
b. Informal Communication
c. Discretionary Communication
d. All of the above
64) These transcend the barriers and
boundaries of former channels. The
reference is to
a. Horizontal communication
b. Vertical communication
c. Informal communication
d. Lateral communication
65) These communications are much
freer and therefore much less distorted.
The reference is to
a. Formal
b. Informal
c. Incoming
d. Outgoing
66) Letters, Notices, Bulleting, Rules etc.
are examples of
a. Express oral communication
b. Express written communication
c. Implies written communication
d. Implied oral communication
67) These are more flexible and being
more informal are better accepted. The
statement seeks to
a. Express written communication
b. Express oral communication
c. Implied written communication
d. Implied oral communication
68) "Grapevine" is a term used in relation
to
a. Formal communication
b. Informal communication
c. Both formal and informal communication
d. This term is not used in relation to
communication
69) Superior-subordinate relationship on
the basis of personal likes, dislikes,
attitudes are prejudices results in
a. Formal organisation
b. Informal organisation
c. No organisation
d. None of the above
70) In the organisation, authority flows
in a vertical line
a. From the top downward
b. Form the bottom upward
c. Both ways-downward and upward
d. None of the above
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