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2021 Politics M.B.A. Business Administration Bharathidasan University, M.B.A Degree Examination, Business Administration, Managerial Communication, April 2021. Question paper

Course: M.B.A. Business Administration   University/board: Bharathidasan University

Are you looking for the old question papers from Bharathidasan University of Managerial Communication paper? Here is the previous year question paper from Bharathidasan University. This is the original question paper of Managerial Communication exam conducted in April 2021. Feel free to download the question paper from here and use it to prepare for your upcoming exams.

(For candidates admitted from 2008-2015 batch)

M.B.A Degree Examination, April 2021

Business Administration

Managerial Communication

Time : Three Hours Maximum : 75 marks

Section A - (5×5=25 marks)

Answer all questions choosing either (a) or (b)

1.a) Describe the factors affecting communication.


b) What is face-to-face communication? Explain its merits and demerits.

2.a) What are the points to be kept in mind while drafting a 'sales letter'?


b) Describe the circumstances giving rise to business complaints.

3.a) Explain the various kinds of business reports.


b) What is Cliche? Why should it be avoided in a report?

4.a) How to become a good listener? Explain


b) What are the advantages and disadvantages of using a telephone as a means of communication.

5.a) Explain the use of physical aspects such as posture, walking and facial expression in effective oral communication.


b) What is Agenda? How to structure of an Agenda?

Section B - (5×10=50 marks)

6.a) Discuss the different types of communication and bring out their relative merits and demerits.


b) Elucidate the barriers to effective communication. What are the methods to remove such barriers?

7.a) "The success of business letters depends upon the effectiveness of opening and closing paragraphs". Comment


b) You have received a complaint from your valuable customer that he has received. Toner Cartridges which has not ordered for, Draft a suitable reply specifying the reason for sending the goods even without the order.

8.a) Explain the techniques of writing a report.


b) As a chief financial officer, draft a report on the financial position of your firm.

9.a) Elucidate the broad classification of non-verbal communication.


b) Explain the language equivalency problem as a cause of miscommunication. Give examples and discuss how to overcome encourage equivalency problem.

10.a) Draft the minutes of the Annual General Meeting of a Public Limited Company.


b) What is Group Discussion? Explain the procedure of conducting Group Discussion.

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