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Posted Date: 06 Feb 2022      Posted By:: Jannane.M    Member Level: Gold  Points: 3 (₹ 3)

2021 Health and Wellness M.Sc. Hospital Administration Bharathidasan University, M.Sc Degree Examination, Hospital Administration, Quality Assurance, Nov 2021. Question paper

Course: M.Sc. Hospital Administration   University/board: Bharathidasan University

Are you looking for the old question paper from Bharathidasan University of Quality Assurance paper? Here is the previous year question paper from Bharathidasan University. This is the original question paper of Quality Assurance exam conducted in Nov 2021. Feel free to download the question paper from here and use it to prepare for your upcoming exams.

S.No. 3888

P 16 HAE 4

(For candidates admitted from 2016–2017 onwards)


Hospital Administration – Elective


Time : Three hours
Maximum : 75 marks

SECTION A — (10 2 = 20)

Answer ALL questions.

What is Quality Assurance?

Define Audit.

What is ISI?

What is QMS?

Difference between ISO 9000 and ISO 9001.

What is NABL?

Write few quality control techniques.

Define Juran and Crosby theory.

Define Quality circle.

10. Difference between ISO and ISI.

SECTION B — (5 5 = 25)

Answer ALL questions, choosing either (a) or (b).

11. (a) Short notes on
Medical Audit
(ii) Peer Review.


(b) Define meaning and significance of 6 sigma.

12. (a) Explain in detail about the principles of Deming Wheel.


(b) Write short notes on Cause and Effect Diagram.

13. (a) Describe the importance of recognition in quality assessment.


(b) Briefly explain the significance of training for quality.

14. (a) Explain the benefits of implementing ISO 9000–2000 in a hospital.


(b) Explain in detail about Pareto diagram.

15. (a) What are the attributes of a quality manager?


(b) What is the purpose of Benchmarking?

SECTION C — (3 10 = 30)

Answer any THREE questions.

16. Write a brief note on evaluation of ISO 9000 standards.

17. What are the objectives of Quality Circle? Explain the establishment of Quality
Circle in a hospital.

18. Explain the elements of TQM.

19. Critically examine the different techniques adopted in quality control.

20. Write short notes on
(a) Cause and effect analysis
(b) Brain storming
(c) Flow charting.

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