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Posted Date: 20 Mar 2022 Posted By:: Jannane.M Member Level: Gold Points: 3 (₹ 2)
2021 B.Sc. Hotel Management & Catering Science Bharathidasan University, B.Sc Degree Examination, Hotel Management and Catering Science, Front Office Management, Nov 2021. Question paper
Are you looking for the old question papers from Bharathidasan University of Front Office Management paper? Here is the previous year question paper from Bharathidasan University. This is the original question paper of Front Office Management exam conducted in Nov 2021. Feel free to download the question paper from here and use it to prepare for your upcoming exams.
(For candidates admitted from 2015–2016 onwards)
B.Sc. DEGREE EXAMINATION, NOVEMBER 2021.
Part III — Hotel Management and Catering Science - Major
FRONT OFFICE MANAGEMENT (Theory)
Time : Three hours
Maximum : 100 marks
PART A — (10 2 = 20)
Answer ALL the questions.
Define the term concierge.
What do you mean by charge slip?
Write short notes on Cash voucher.
What is express check out?
Write briefly on cashier report.
What do you mean by errand card?
What is the use of Log book?
What is C form?
10. Define floatelrs.
PART B — (5 7 = 35)
Answer ALL questions, choosing either (a) or (b)
11. (a) List down the process of Credit card handling.
(b) Write down the duties of bell captain.
12. (a) Write short notes on:
(i) Pont house
(b) Differentiate between guaranteed and Non-guaranteed reservation.
13. (a) Write down the procedure of left luggage.
(b) Draw the format of petty cash voucher.
14. (a) Classify the hotels based on location.
(b) Describe the modes of reservation.
15. (a) What is whitney reservation slip?
(b) What do you mean by self check out?
PART C — (3 × 15 = 45)
Answer any THREE questions.
16. Explain the different types of plan.
17. Describe the step by step procedure of mail handling.
18. Draw the format of visitors tabular ledger.
19. Mention the duties and responsibilities of night auditor.
20. Explain the process of foreign exchange handling.
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