Listening an important tool of communication


Listening is an art. Effective listening is an important aspect of human communication process. The listener should always listen to the communication completely. This will ensure that the listener gets complete information. This way some part of communication failure can be avoided.

Listening an important tool of communication
Listening is an art. Communication breaks down if nobody is listening to anybody.

Communication


Communication is a process that remains incomplete until the message reaches its destination as undiluted or unchanged as possible. Communication is the activity of conveying information. The communication process is complete once the receiver has understood the sender.

Communication failure



Communication is the main problem faced by most of us.
Some of the important aspects to be kept in mind to avoid miscommunications are,

· To whom we are communicating: that person should have the knowledge of communication.
· What we are communicating: we have to take care whether the issue is clear and contains all the details required by the receiver or not
· How are we communicating: the method of communication using oral or written method or body language.

Generally there are two ways of communications.


· Formal way of communication: used at work place, with elders and our superiors
· Informal way of communication: with our friends and colleagues

In most cases communication failure is due to language problems.
Language problems involve misunderstandings. The best way to avoid this is to choose words that clearly articulate our message and clarity in conveying the message.

Listening
Listening is the most crucial aspect of communication, along with speaking. Though the sender communicates the information by speaking well, if the receiver fails to listen properly, they may not understand the communication or may misunderstand it.

Effective listening is an important aspect of human communication process.
The listener should always listen to the communication completely. This will ensure that the listener gets complete information. This way some part of communication failure can be avoided.

Benefits of listening:


· Getting more and full information
· Learning about people and their work
· Improving relations with people
· Obtaining suggestions and new ideas
· Ability to solve problems
· Development of personality
Listening is not only hearing to the speaker but to analyze, interpret and evaluate the received information.

Process of listening:


Generally this involves three stages
· Awareness
· Reception
· Perception
Awareness: The listener should be attentive
· Look for new ideas
· Look for benefits
· Look for area of interest
Reception: For effective reception the following guidelines should be followed
· A listener should pay attention and concentration on ideas of the speaker
· A listener should also concentrate on non-verbal clues such as tone, voice, sounds, body language, facial expression, gestures, pause etc
Perception: The act of perception is the interpretation leading to understanding
Listening is an active skill and not passive. A good listening is nothing but an emphatic listening.


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