Sample complaint letter format to bank for poor service

Do you want to complaint to the bank for the poor service? Do you need a letter format to be written to the bank to complain for the same? Here is a sample letter to complain for the poor service of the bank.


Many a times, we face a situation, when we do not get proper service from the bank. It not affects our facilities, but our work and financial task also is intervened . For example, if we do not receive the ATM card, we will have problem in transaction and will have to go to bank for withdrawal of money each time. Similarly, if we are not issued the cheque book, we are unable to make the huge payments at one time.

So, the customers can write a complaint letter to the concerned bank authorities for the poor service of particular branch.

Sample letter format to complain for poor bank service

Bank Manager,
Name of the Bank,

Subject: Poor service of the bank


Three months ago, I have opened a saving account with your bank. While opening the account, I have mentioned that I want a cheque book also. I received the ATM card, password for Internet banking within 15 days. But, cheque book was not sent. After 20 days, I went to the concerned branch, where the bank official asked me write an application requesting for issue of cheque book. I completed the process. But, one month has passed and I am yet to receive the cheque book. It is not possible to make all the payments through cash. It is also very tedious for me go to ATM to withdraw the huge amount of money. I am a working woman and have other responsibilities too. I do not have time to come to bank only to file a complaint or fill the application for cheque book. It has been a long time. It is really very disappointing that bank is taking so much time for issue of cheque book. I request you to look into the matter and have the cheque book issued soon.

Saving account number:XXXXXXXXXX
Postal address: XYZ Street, City

(Your name)
Signature of the applicant

Poor service of the bank may create several problems for the customers. Therefore, it is prime responsibility of the bank to provide all the services to its customer on the time. Poor service will affect their reputation and people will lose interest in opening the accounts in their bank. So, all the banks should provide good service and keep their customers happy.

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Guest Author: jyoti singh18 Oct 2015

Very useful article on writing a complaint letter to a Bank for poor services.

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