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How to book railway tickets with UTS smartphone app and recharge R wallet

Want to book a suburban rail ticket in Maharashtra via the UTS ticket booking app? This article provides the detailed procedure on how to install and use the UTS rail ticket booking smartphone app


Smartphones enable people to take a advantage of a whole lot of services in a smart, more efficient and time-saving manner, such as shopping online, checking one's debit card's redemption points, booking flight tickets, etc. A couple of years ago, the Indian Railways, through IRCTC (Indian Railway Catering and Tourism Corporation Limited) had launched an easy way to book railway tickets for train travel within India. Recently, the Centre for Railway Information Systems launched a useful app to aid commuters to book suburban railway tickets via their smartphones. Known as the Unreserved Ticketing System (UTS) app, it makes it much easier to book rather than standing in serpentine queues at the booking counter of a railway station.

Though the scheme of booking rail tickets through this app initially received a lukewarm response, it did get some enthusiasm in recent months. There has been some growth in the number of mobile ticket buyers. Why not include yourself in this group?

Step by step guidance to booking rail tickets with UTS app

Anybody using Android or Windows OS on their smartphones can avail of the UTS rail ticket booking facility. Here's how:
  1. Step 1: You need to sign up online at www.utsonmobile.indianrail.gov.in/ Enter your mobile phone number, your name and your city (place of residence). On completing this registration process, a one-time password (known as OTP) will be generated. This OTP will be sent to you via SMS at the mobile number which you gave during the registration process.

  2. Step 2: When you get the OTP, a railway wallet (known as R wallet), akin to a mobile wallet, will be created. You will need to fill up your R wallet with a minimum amount of Rs. 100/-. The maximum amount that you can load your R wallet is Rs. 5000/-. You can recharge your R wallet at any UTS counter or directly online.

  3. Step 3: Log in at www.utsonmobile.indianrail.gov.in/ using your mobile phone number and the password which you received. Select normal booking. Fill in the requisite particulars, namely (i) source station; (ii) destination station. Then press the 'done' button and put in the number of tickets as per the number of passengers who will travel and class. The payment for the ticket(s) is done by default through your own R-wallet.

  4. Step 4: You will get an SMS with a unique booking ID on your mobile phone. You need to enter this booking ID in the 'mobile ticketing' option of the Automatic Ticket Vending Machine (ATVM) at any station.

  5. Step 5: That's it. Simply collect the printed ticket from the ATVM. You can take the printed ticket at the ATVM of the originating station.

How to recharge the R-wallet

You can refill your R-wallet at railway stations directly at a UTS counter. The alternate option is to refill it via the UTS website.

Pros and Cons of UTS booking

The most obvious benefit of utilizing the UTS app, as mentioned at the beginning of this article, is avoiding standing in a long queue at the rail ticket booking counter of the railway station. Using the UTS app from wherever you are saves a lot of time and is easy to understand and use.

The downside is that the app, being something technical, could experience some glitches in the service. This has indeed been reported by some users who have not received any SMS intimation after having booked the ticket. Commuters have also complained that the R-wallet recharge facility is no available at all counters. They have had to pay a service charge & tax to do it online. Then there are the non-functional ATVM machines when one needs to take a print out of the railway ticket.

All in all, commuters are hoping for better, hassle-free services. It is hoped that the railway authorities do take note of the complaints and improve the mobile ticketing services. Otherwise they are unlikely to get any increase in users of the UTS mobile ticket booking app.

Article by Vandana
Vandana is based in India with over 15 years experience as a freelance writer. Writing, no doubt, is her primary passion! Having learned the art of blogging from ISC, Vandana is enjoying the thrills of blogging, taking pleasure in sharing information & getting good pageviews at her various blogs.

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Guest Author: Chandrahas Mangapath11 May 2015

Nice article. Its useful for all.

Guest Author: PURUSHOTTAM KANHERE05 Jun 2015

How to cancel booked ticket ticket with UTS smartphone app and where we will get refund of booked ticket

Guest Author: Nitin.P.NaikGaonkar04 Jan 2016

I too tried several times for UTS App and to my dismay the SMS was received very late. I would give a thumbs down for this glitchy App. Technical staff and PR are not really doing much towards upgrade.

Guest Author: Anil Kumar10 Jan 2017

Good. Well done. Good article on how to book railway tickets with UTS smart phone app. In the step by step process, Step 1,2 and 3 are good. But, why step 4 and 5 are necessary. Why should we go to ATVM? To take the print out? I think it is not required and would be just waste of time. We have to control and reduce paper work. I think the message is sufficient. We can show the message if anybody asks. The date, time and expiry details will come in the message itself. If we want to take print (hard copy) from the machine, then we will go through step 4 & 5 by logging in with unique code. Automatically, human crowd will reduce at ticket point.

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