How to use Paytm to buy Bus Tickets

Have a Paytm account and want to book bus tickets? This article provides complete information on how to do online booking of bus tickets through Paytm.

Once you have become familiar with how to use your Paytm wallet you are all set to take full advantage of its time saving benefits for shopping & bargaining . Shopping is not the sole benefit though. You can even purchase bus tickets with your Paytm wallet app. The bus services are offered by various bus operators and only on specific routes. Not all cities and towns are covered. As a traveller you will need to select the bus operator who is reliable. Paytm only operates as a ticket agent and is not responsible for delays.

What Paytm provides

  1. Issuing of a valid bus ticket of a bus operator.

  2. Refund service in case you cancel the bus ticket.

  3. Information of a delay.

  4. Customer support for cancellations & other related issues.

What Paytm is not responsible for

The bus ticket service which Paytm offers does not include certain issues for which Paytm would be held responsible. These issues are:
  • Behaviour of staff, such as being discourteous & impolite.

  • The seats in the bus not being as per what you anticipated (e.g. plush, reclining seats).

  • Promised facilities not being provided (such as an air-conditioned bus).

  • Your seat being changed to make provision for a toddler or lady passenger.

  • You wait at the wrong location (that is, standing at an incorrect departure point) and the bus departs from elsewhere.

  • Change in location of boarding point by the bus operator.

  • Late departures and/or arrivals.

  • The trip being cancelled totally due to unavoidable reasons.

  • Your bags getting stolen or damaged or lost.

How to avoid problems

To avoid hassles, it is advisable to confirm the exact location from where the bus will depart as also the time of departure and arrival at your destination. It is also a good idea to check the facilities offered by the bus operator before booking so that later you do not get a nasty surprise (for example, finding that it is a cramped seating arrangement of 3 seats in each row on either side of the aisle instead of 2).

How to book the bus ticket with Paytm

You simply need to visit the official website: Then enter the boxes for starting point and destination, select date of journey and number of tickets and hit the search button. You can select the option of Luxury bus if you so wish.

Remember to check out the facilities / amenities offered by the bus operator and go through the cancellation policy of the bus operator.

Once the ticket shows up on the confirmation page of you can consider your ticket as being booked even if the email/SMS booking confirmation intimation is not sent or is delayed due to technical reasons or because you failed to provide the correct mobile phone number or email ID.

Take a print out of the ticket / ticket email.

Documents required before boarding

At the boarding point, you will need to provide proof of identity along with your ticket. This could be any one of the following:
  • PAN card

  • Voter ID card

  • Aadhaar UID card

  • Student ID card

  • Company ID card

  • Driving license

  • Passport

Without some ID proof, the bus operator may refuse to allow you to board the bus. That would certainly end your travel plan even before the journey begins!

Cancellations and refunds

Every bus operator will have their own policy for cancelling a ticket. Hence you need to be aware of this policy before you book a ticket.

As per the policy, the ticket will be cancelled but you will not get any refund on the transaction charge. Also, it is the bus operator who will establish the charges towards cancellation. Paytm is not in any way concerned with these charges. The cancellation charge is as per the ticket price. In case you have availed of a discount coupon, then the discounted value will be taken into consideration for calculating the amount which will be refunded to you.

You can get a refund in the event that the bus operator changes the type of bus for some reason. However, to avail of this refund from Paytm, you need to inform Paytm within 24 hours of the start of your journey.

Benefits of using Paytm to buy bus tickets

The prime advantage of using Paytm to book your bus tickets is that you can avail of great cashback offers with their promo codes. There are 2 types of cashback offers:
  1. 15% cashback offer: This offer is valid on both website bookings as well as those made via the app. The maximum cashback is Rs 500 and there is no minimum order value. What's more, a promo code can be used by one user 5 times. On using the promo code, the cash will be credited back within 24 hours of the transaction to your Paytm Account.

  2. 50% cashback offer: This offer can be used by any Paytm user who has a mobile number which can be verified. The maximum cashback is Rs 100 and the minimum order value must be Rs 200. Like the above offer, the promo code can be used by one user 5 times & the cash will be credited back within 24 hours of the transaction to your Paytm Account.

For any further information on booking bus tickets with Paytm, you can send an email to: The 24x7 helpline number is 0120-3062244.

[Note: the author has gathered information for this article from the official website. Readers are advised to check the Paytm website for updates & changes in any.]

Wish you a safe journey.

Article by Vandana
Vandana is based in India with over 15 years experience as a freelance writer. Writing, no doubt, is her primary passion! Having learned the art of blogging from ISC, Vandana is enjoying the thrills of blogging, taking pleasure in sharing information & getting good pageviews at her various blogs.

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Author: Niya22 Sep 2015 Member Level: Gold   Points : 2

I prefer to travel by bus or flight than train. I used to book my tickets through online sites such as or but never booked tickets with paytm though I use paytm for recharges. I want to know if there are any extra benefits if I book my tickets through paytm?

Author: Vandana23 Sep 2015 Member Level: Platinum   Points : 1

The benefits of using Paytm to book bus tickets is that you can avail of cash back offers with the promo codes they provide. There will be a minimum order & maximum cashback offer with perhaps a validity period. I will update the article with the requisite details. Thanks for asking about the benefits.

Author: Venkiteswaran23 Sep 2015 Member Level: Diamond   Points : 1

You may also read the article in Resources section- "User's experience review on Paytm- growing E-commerce web portal with discounts and cashbacks". The home page of Paytm site will give you the latest offers and cash backs.

Author: Partha K.05 Oct 2015 Member Level: Platinum   Points : 1

This is an excellent and informative article. However, I am thinking that the bus structure is not very user-friendly considering the passengers of the long-distance buses in India.

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