Effective ways for resolving misunderstandings between a boss and an employee
To clear misunderstandings between boss and employee, deep and mutual communication should take place to resolve problems such as non-accomplishment of output, commissions of serious flaws and dignity issues. The employee should always be given the freedom to raise his or her problem.
In an organization, most commonly misunderstandings take place between a boss and an employee. Such misunderstandings may lead to failure of fulfilling accomplishments of the firm. The misunderstandings between employees of the same hierarchy can be resolved at the earliest by the way to simple form of communication. Between usually direct communication does not take place between boss and an employee and most of the employees fear to communicate with boss for several reasons. As every human being is egoistic to some extent, they hesitate to directly communicate with their seniors. So, due to these reasons, many types of misunderstandings take place between a boss and an employee. Usually in a collective society, the boss is always considered as a respectable figure and hence the gap between a boss and a subordinate is always wide. But, if both of them use certain strategies, then the differences can be resolved. To solve the problems with each other, they should first understand the reason for difference. Ways to resolve different types of misunderstandings between boss and subordinate
Resolving the problem of subordinates not achieving output
The employees are not able to achieve output due to several reasons. So, the bosses instead of understanding their employees, undertake severe action. An employee may not achieve the output or complete the target assigned to him due to his practical difficulties. But the boss may keep an employee harassing constantly and hence the employee may leave the job due to constant discomfort in the organization. For eg. an auditor may not complete his assignment on time, because the accountants may submit them late. The accountants may perform many mistakes and hence the auditor has to consume much time to correct the mistakes of the accountants. The boss may not understand the reason and he may only pressurize the employee. In this case, the flow of communication between the boss and the employee must be smooth. Usually, the boss assesses the performance of the subordinates only once in a week or month and do not take any initiative to understand problems. So, he must suggest the employee or subordinate to submit a report daily. He should first instruct the subordinate to prepare a report about workflow in the office for the day. So, he can understand whether the other associates are co-operating with the subordinates. He should ensure that the surrounding and work environment is conducive to your subordinates. If the boss is not able to understand, then the subordinate should not hesitate to communicate orally with the boss because the problem cannot be resolved otherwise. He should personally meet the boss in the cabin and tell him beforehand that he wants to discuss something important and intensive and needs to discuss for a long time. When misunderstanding takes place due to serious flaws committed
Sometimes, an employee may commit a serious flaw unintentionally and hence the boss is sometimes questioned by the associates about the flaw committed. Then such problems should be solved by mutual understanding and lively communication between the employee and the boss. When I was working as an auditor for an accounts payable process, my team was given several bills for verification in a day and within a short period, we were asked to verify several bills. Almost every entry made by the accountant was incorrect. So, one of my member was very tired at the end of the day and hence he could not properly verify the last bill. So, based upon verification the party received extra payment and the auditor from my team was questioned. The boss should interact with the subordinates in a very understandable manner and this mistake was committed for the first time. The boss should first understand the root cause of the mistake and also understand normal human capacity instead of imposing extra pressure on the employee. He should also interact with the associates and let them know that due to their negligence mistake is being caused. Constant interaction should take place between the boss and the employee. If employees are imposed with extra pressure, they should constantly notify their bosses as soon as possible, so that the boss can clearly understand the problems. An employee should immediately notify the reason for such errors by e-mail. Dignity issues
The boss often develops an ego if the employee over questions or curtly replies due to any reason. The boss should understand that even a subordinate is a human being. Usually, if an employee is not being clearly understood, then that employee may curtly reply under any circumstance. So, the employee should always have the space to communicate with any level of organization. An employee should be given the freedom for speech but the language flow and tone also should be checked.
Such situations are more challenging where there is almost total job security e.g. in Government organizations. Therefore it is important for the boss to first evaluate the actual capability of each subordinate and then allocate the work to them matching with their individual capability. Two employees at same level may have quite different potential. Expectation of same level of performance from both the employees is bound to lead to stressful situations between the boss and the employees. The success of a boss lies in preventing occurrence of all kinds of misunderstandings. Prevention is always better than cure.