How to write application of complaint for losing money from ATM

Have you lost your money through ATM? Are you a victim of ATM fraud? Is your money debited from your account but you didn't receive it while withdrawing it from ATM? Here is a solution to your problem. Read this article to know how to write an application to bank to complaint loss of money through ATM.

Technology proved to be boon for human lives but simultaneously it is also a bane. It has made our lives comfortable but has also created several problems for us. Gone are days when we had to stand in long bank queues to deposit or withdraw money. Now we can deposit cash easily through Cash Deposit Machine (CDM) and can withdraw money simply by swiping our ATM card. However, you might also be a victim of ATM fraud now or then. This is very annoying for every person. But you need not to worry anymore as RBI has laid down several guidelines under which banks have to compensate complete loss provided that later informs the former about the fraud/ loss within a stipulated time period. Here are some situations when you realize that you have lost your money through ATM.

  • You swiped your ATM card. Suddenly the machine switched off and you could not receive any money or receipt, but money gets deducted.
  • ATM machine shows "your transaction is in process" for some time and after that, it shows " Time Out". But you receive no money in your hand.
  • ATM card cloned, etc.

Customers get the full refund of the amount lost if the fraud happened-
  • Due to the negligence of the bank
  • The loss happened due to third person and customer informed the bank about the fraud within 3 working days

On the other hand, banks undertake limited liability only if the fraud happened due to the negligence of the customer like-
  • Sharing PIN or card details with any person, knowingly or unknowingly
  • Loss or fraud happened due to any fault in the system, and customer informed the bank about the fraud within 4-7 working days. In such a case, bank compensates Rs. 10,000 only (Rs. 5000 in case of basic saving bank deposit account) or lost transaction value, whichever is less

If a customer informs bank after the expiry of 7 working days, then loss occurred would be compensated according to the bank's policies only.

How to write application of complain for losing money from ATM

How to submit complaint about money lost through ATM

The Manager,
Bank Name
Branch Name

Subject: Money not received while using ATM but balance deducted
Respected Sir/ Madam,
I am current/ saving account holder in your bank (Account number). Yesterday I was using bank's ATM located at _____ (provide the location of ATM) at around 06:00 pm to withdraw Rs. 10,000 from my account. But suddenly the machine switched off and I could not receive any money or receipt, but I received a message on my mobile that Rs. 10,000 has been withdrawn. In reality, I had not received any cash in my hand. I checked my account summary online also. It is also showing a debit of Rs. 10,000.

Kindly do the needful as soon as possible.

Thanking you,
Yours sincerely,
Complete bank account number
Mobile number

Note: Provide accurate details in the application mentioning what happened when you were using ATM and why you could not receive money. Like sometimes machine shows "your transaction is in process" for some time and after that, it shows "Time Out". In such a case, mention this reason only. If you are unable to write a proper letter, drop a message below. I shall provide you with proper text. Happy to help you.

Article by Nidhi
Nidhi is a freelance content writer with 10+ years of experience. She has a great passion to write on valuable topics so as to provide precise information to her readers.

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Guest Author: Charles Willis21 Apr 2019

I want to share my own experience. On 3/8/19 I had an FCTI owned ATM malfunction and it kept my $200. It gave me no receipt and deducted the money from my account. I filed a letter of dispute. FCTI states there was no overage or underage. I left my contact number with the 7-Eleven manager. The store owner and 7 Eleven corp. won't contact me. Lawyers won't take my case. I'm starting to think everyone thinks this is acceptable but me.

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